General Manager Jobs

P1 Service, LLC, is seeking a General Manager for our Des Moines, IA office.

Join our P1 Team!

P1 Service, LLC., part of the BCTS family of facility solutions providers, provides customers with the best in HVAC, mechanical, electrical, and plumbing service. Our turn-key solutions for all types of building solutions in a variety of markets has made P1 Service one of the top contractors in the nation. When you work for P1 Service, you'll be part of a culture that puts safety first, treats associates like family, and provides challenging work in a rewarding, energetic environment. P1 Service takes pride in maintaining a high standard of excellence along with an ethical and friendly business culture.

P1 Service, LLC.. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

We offer a competitive compensation package.

Responsibilities and Duties

The holder of this position is responsible for the promotion and sales of service for P1.

• The holder of this position oversees the administration, operations, and business performance of his/her assigned Service Division. This includes responsibility for achieving the division’s revenue and profitability goals and of managing the job performance of and investing in the professional development of the assigned technicians, supervisors, project engineers and/or project managers.
• The individual directly contributes to the success of the company by establishing and sustaining excellent, long-term customer relationships.
• The individual leads his or her subordinates as defined by P1 Service’s leadership model and its operating principles.
• The individual directly contributes to the success of the company by overseeing the productivity, safety, quality, and profitability of all service contract and service projects for the Division.

The individual’s essential duties are listed below. When necessary, additional duties may be assigned, and P1 Service expects the individual to exercise initiative to anticipate and prevent problems.

• Works with the Service Team to identify and qualify prospects in the assigned market segment.
• Manages prospect and customer relations throughout the sales cycle and sustains a supportive working relationship with customers to include monitoring their satisfaction with P1’s maintenance service.
• Uses approved consultive selling techniques to determine prospects, customer needs and to match P1 capabilities to those needs.
• Represents P1 Service as a leader in the local community.
• Ensures that Service Team is enforcing and following all safety standards.
• Reviews income statements monthly.
• Defines training requirements and coordinates for training interventions that promotes the professional growth of all assigned associates.
• Management
  • Analyzes the market and current business performance. Executes growth strategies. Understands the business environment of local markets including competition, purchasing and business trends. Accountable for integration of service sales and operational team.
  • Ensures that Service Team is enforcing and following all safety standards.
  • Ensures that Service Managers and/or supervisors adhere to P1 Service policies and procedures.
  • For any project that is a federal contract, ensures compliance with federal guidelines and regulations.
  • Reviews income statements monthly.
  • Credit and Collections: Understands the credit policy. Provides feedback information and observations to the company to minimize risk exposure. Understands collections policy and interfaces with customer as required to resolve collection issues and assure prompt payment.
• Lives the P1 Service operating principles and leads in accordance with the company’s leadership model.
• Increases market penetration in local Service business by securing new customers and expanding the scope of the existing customer base business at key, target, managed and maintained owner accounts. Manages qualification and assessing potential customers and opportunities. Consistently seeks to expand the scope of business with owners. Ensures the development and maintenance of Account Plans with all appropriate accounts.
• Prospecting and Consultive Selling
  • Works with the Service Team to identify and qualify prospects in the assigned market segment.
  • Develops and sustains a continuous prospecting process to identify and contact qualified leads.
  • Uses approved consultive selling techniques to determine prospects, customer needs and to match P1 capabilities to those needs.
  • Writes proposals, makes sales presentations and closes sales contracts.
  • Manages prospect and customer relations throughout the sales cycle and sustains a supportive working relationship with customers to include monitoring their satisfaction with P1’s maintenance service.
  • Maintains favorable relationships with customers’ and prospects’ key decision makers in order to earn the right to negotiate for projects.
  • Increases market penetration in local Service business by securing new customers and expanding the scope of the existing customer base business at key, target, managed and maintained owner accounts. Manages qualification and assessing potential customers and opportunities. Consistently seeks to expand the scope of business with owners. Ensures the development and maintenance of Account Plans with all appropriate accounts.
  • Determines requirements to provide prospects with solutions to problems.
• Develops and sustains a continuous prospecting process to identify and contact qualified leads.
• Coaches and mentors direct reports and promotes their professional growth by providing clear expectations; timely, meaningful feedback (to include periodic formal performance appraisals); and, as appropriate, recognition, redirection, or positive discipline.
• For any project that is a federal contract, ensures compliance with federal guidelines and regulations.
• Ensures that Service Managers and/or supervisors adhere to P1 Service policies and procedures.
• Provides timely, accurate, and complete information to P1 Service’s senior leaders.
• Credit and Collections: Understands the credit policy. Provides feedback information and observations to the company to minimize risk exposure. Understands collections policy and interfaces with customer as required to resolve collection issues and assure prompt payment.
• Determines requirements to provide prospects with solutions to problems.
• Maintains favorable relationships with customers’ and prospects’ key decision makers in order to earn the right to negotiate for projects.
• Establishes and maintains a collaborative working relationship with Service Team by providing timely, accurate, and complete information and by answering questions and requests.
• Leadership
  • Lives the P1 Service operating principles and leads in accordance with the company’s leadership model.
  • Defines training requirements and coordinates for training interventions that promotes the professional growth of all assigned associates.
  • Coaches and mentors direct reports and promotes their professional growth by providing clear expectations; timely, meaningful feedback (to include periodic formal performance appraisals); and, as appropriate, recognition, redirection, or positive discipline.
  • Represents P1 Service as a leader in the local community.
• Establishes and maintains a collaborative working relationship with our customers by providing them timely, accurate, and complete information and by answering their questions and requests.
• Writes proposals, makes sales presentations and closes sales contracts.
• Participates as the management team representative on strategically important target accounts. Establishes and maintains personal long-term customer relationships with strategically important accounts to influence opportunities.
• Analyzes the market and current business performance. Executes growth strategies. Understands the business environment of local markets including competition, purchasing and business trends. Accountable for integration of service sales and operational team.
• Managerial Teamwork
  • Establishes and maintains a collaborative working relationship with Service Team by providing timely, accurate, and complete information and by answering questions and requests.
  • Establishes and maintains a collaborative working relationship with our customers by providing them timely, accurate, and complete information and by answering their questions and requests.
  • Provides timely, accurate, and complete information to P1 Service’s senior leaders.
  • Participates as the management team representative on strategically important target accounts. Establishes and maintains personal long-term customer relationships with strategically important accounts to influence opportunities.

Qualifications

To perform this job successfully, the individual must have the following education, skills and abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Written communication - writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
• Customer Service - manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Computer Skills: The individual must be proficient in using email, database, internet, spreadsheet, and word processing applications: specifically Microsoft Office products (Word, Excel, PowerPoint, and Windows).
• Interpersonal Skills - focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
• Driving Requirements: Because the individual may receive an auto allowance, be reimbursed for mileage, or drive a company vehicle, they must meet the following driving requirements:
• Experience: Must have a minimum of 3 years of successful sales experience. Must possess a demonstrated record of success in selling services or other intangible offerings.
• If driving a personal vehicle for business: Must have access to a well-maintained vehicle with an up to date registration with the local Department of Motor Vehicles. Both the individual and the vehicle must be currently covered on a personal insurance policy.
• Reading and Comprehension: The individual must be able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; to write reports, instructions to employees, and basic business correspondence; and to effectively present information and respond to questions from Services of managers, internal customers, and vendors.
• Reasoning Ability: The individual must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, and he/she must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Education: High school degree or equivalent. Bachelor’s degree preferred but not required.
• Language Skills:
  • Reading and Comprehension: The individual must be able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; to write reports, instructions to employees, and basic business correspondence; and to effectively present information and respond to questions from Services of managers, internal customers, and vendors.
  • Oral Communication - speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
  • Written communication - writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
• Technical Skills - assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others; understands the different types of installation systems for his/her focus (mechanical or electrical); is able to recognize any design, capacity or installation problems and propose solutions promptly and accurately.
• Other: Must have sales HUNTER mentality. Energetic and positive behavior. Must be an influencer.
• Planning/Organizing - prioritizes and plans work activities; uses time efficiently.
• Mathematical Skills: The individual must be able to use general business and construction/engineering mathematics skills.
• Must be able to meet P1 Service qualifications to operate a vehicle on company business. Must be able to satisfactorily pass a motor vehicle record check. Must be at least 18 years of age and possess a valid driver’s license.
• Problem Solving - identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in Service problem solving situations.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources: email [email protected] or call: 913-275-5694.

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