General Manager Jobs

Grounded in our Purpose, to care for People so they can to be their Best, a Hyatt General Manager is responsible to bring our Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

With a strong reputation for remarkable energy, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Hyatt General Managers are the embodiment of the Hyatt brand experience and culture as it relates to customers, guests, colleagues, and owners.

Hyatt General Managers are accountable to:

• Oversee the overall strategy, performance and profitability of the property: ensuring that it is operating with excellence.

• Lead with integrity and align with Hyatt’s core values to maximize revenue and profit opportunities and ensure the efficient and effective management of the property asset.

• Lead a diverse team who build the trust of others in all interactions and cultivate a positive guest experience.

• Continuously find ways to improve all areas of the property and remain flexible in rapidly changing environments.

• Bring Hyatt’s values to life for the benefit of colleagues, guests, customers and owners by demonstrating excellence in all aspects of the guest experience and overall performance of the hotel.

Develops Talent

• Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive and diverse workforce.

• Cultivate an inclusive workplace, rooted in fairness and respect, where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success.

• Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests.

• Delegate skillfully and partner with the property’s leadership team to build accountability and achieve shared success.

• Coach, mentor, and develop future leaders for Hyatt.

Connects Across Stakeholders

• Articulate a clear, consistent, and effective message when communicating with diverse audiences.

• Promote and role model Hyatt`s values (empathy, well-being, respect, integrity, experimentation and inclusion) and Behaviors to Build (Empathy, Inclusion, Wellbeing, Test & Learn).

• Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation.

• Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation.

• Execute a strategic vision through property leaders to drive daily tactics and execution.

Operations & Business Acumen

• Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company. Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt.

• Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning.

• Understand and utilize data insights to inform strong business cases for decisions.

• Provide oversight of ongoing financial reporting, forecasting, and planning.

• Challenge and improve current practices and environment to meet the quality expectation of guests and customers.

• Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability.

• Maintain a pristine and well maintained facility in order to preserve ownership’s asset value.

• Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time.

• Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues.

• Ensure the safety of colleagues & guests.

Thinking Agility, Decision Making & Driving Change

• Adapt to a changing world and envision new possibilities for generating profit and revenue growth.

• Exhibit sound judgement and decision making.

• Demonstrate open-mindedness and embrace different perspectives.

• Uses data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact.

Champions Hyatt’s Purpose & Culture

• Support colleagues and people leaders in their wellbeing journey so they can be their best selves.

• Drive the colleague experience by role modeling empathy and listening in their day-to-day responsibilities.

• Set the pace and tone within the property with passion and enthusiasm that compels others to follow.

• Cultivate an environment where leaders are encouraged to seek fresh ways to capture, amplify, and reinforce the right behaviors.

• Ensure property operations, guest service, and commercial offerings are aligned to the brand.

• Practice and promote environmental sustainability.

The salary range for this position is $204,500 to $260,000.

As a colleague, we have you covered with awesome benefits and perks.

Benefits

• Short Term Disability Insurance
• 401(k) & Retirement Savings Plan (RSP)
• 20 days (160 hours) earned upon completing 10+ years of service
• New Child Leave & Adoption Assistance
• Position is eligible for relocation assistance
• Regular Part-Time Colleagues:
• 15 days (120 hours) earned upon completing 5-9 years of service
• Compassionate Leave
• Medical & Vision insurance
• IC Eligible position
• Paid Time Off
• Full-Time Colleagues:
• Basic Life Insurance
• (2) Floating Holidays per year
• Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year
• Seattle Paid Sick & Safe Time
• 10 days (80 hours) earned upon completing 1-4 years of service
• (6) Paid Holidays per year
• Vacation Time
• Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment
• Jury Duty Leave

Perks

As the General Manager, we are pleased to offer the following perks:

• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Monthly cell phone expense reimbursement program
• Employee Assistance Program
• Complimentary dry cleaning program
• Hyatt Colleague discount program
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• ORCA Pass subsidy
• Complimentary parking in designated location
• Free colleague meals during shift
• Tuition Reimbursement

• Previous GM experience is required
• Experience in the Rooms division is preferred
• Luxury experience is preferred
• Proficient Revenue Management skills and strategies is preferred