Facility Manager Jobs

Key Purpose

The Facility Manager is responsible for maximizing customer satisfaction and ensuring delivery of quality services while achieving set goals for revenue and profitability through effective management and coordination of teams, equipment, vendors, and facility resources.

Success Criteria

• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
• Successful delivery of prioritized projects and programs
• Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS standards and concepts leveraging innovation and best practice opportunities’
• In partnership with internal and external stakeholders understand upcoming priorities and linking project delivery to the needs of the business
• Deployment of relevant projects following the global/local standards while having complete ownership of project roll out and completion
• Participate and embrace the development opportunities

Key Areas of Collaboration and Influence

• External Partners and Suppliers
• Transfer best practice
• Customer Organization
• Account dedicated People & Culture, HSE, and Finance
• Local Excellence Functions
• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Risk Management and Compliance
• Use the account to promote and further develop ISS
• Promote the IFS model within the ISS community
• Account Organization

Ideal Candidate Experience

• Experience with Manufacturing preferred
• 4+ years of facilities management experience, ideally in a supervisory role
• Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point)
• Bachelor’s degree in Facility Management or related field preferred
• Excellent time management skills; able to organize and work independently; bilingual is a plus
• Strong supervisory background desirable not required, along with good customer service experience

Key Accountabilities

• Identify and leverage opportunities for improvement and best practice across the account working from the global/local concept toolbox
• Collaborate with internal/external stakeholders to identify and roll-out project support
• PMO responsibility ensuring delivery on time, budget and quality of prioritized projects and programs on the account
• Engage in a wide network of Account Excellence Managers to ensure steady flow of best practice sharing
• Increase customer loyalty and satisfaction through service excellence
• Ensure delivery on contract promises
• Responsibility for innovation at account including deploying own resources in relevant corporate activities
• Conducts periodic internal review to ensure that compliance procedures are followed

Physical Demands & Work Environment

• Sitting at a computer for 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods
• Walking/Inspecting the site 50% of the time

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.