General Manager In Training

Career Description

Primary Responsibilities

• Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
• Achieve personal / store sales goals and service objectives
• Provide GAS3 selling experience for DIY and professional customers
• Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Weekly scheduling process
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Understand levers to impact P&L
• Provide leadership and developmental coaching for store Team Members

Secondary Responsibilities

• Provide DIY services including battery installation, testing, wiper installs, etc.
• Assist in backing up operations of commercial delivery program

Success Factors

• Parts and automotive system knowledge skills
• Superior communication and customer service skills
• Ability to execute and train advanced solution, project and product quality recommendations
• Safety knowledge and skills
• Ability to locate and stock parts
• Ability to source from numerous places including special order, FDO, second source, etc.
• Ability to review and analyze P&L statement
• Act like an owner
• ASE P2 certified or ASE ready equivalent
• Ability to execute and train all store operational processes and procedures, and testing and diagnostic equipment for DIY services
• Ability to execute and train inventory systems and store equipment
• Ability to execute and train POS and Parts lookup systems

Essential Job Skills Necessary for Success as an Assistant General Manager

• Working knowledge of automotive systems preferred
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
• 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment
• Hold others accountable, inspect work quality and give feedback in a way that is inspiring
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Successful experience managing profitability; proven financial and business acumen
• Speak and write English (bi-lingual a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Ability to work an assortment of days, evenings, and weekends as needed Prior Experience that Sets a Manager In Training up for Success

Education

• High school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred

Certificates, Licenses, Registrations

• ASE certification preferred, but not required

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Position is eligible for sales commission based on individual or store performance.

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