General Manager - Ege

** Vail Valley Jet Center **

Company Overview

Signature Aviation plc is a market leading, global aviation support and aftermarket services provider, primarily focused on servicing the Business and General Aviation (B&GA) market. We are a privately held Company owned by the consortium of private equity firms that includes Blackstone, Global Infrastructure Partners and Cascade. We have operations on 5 continents with more than 220 locations and approximately 6,000 employees worldwide.

Signature's worldwide network of FBOs delivers essential support services for business and private aviation, including refueling, hangarage, maintenance, repair and overhaul, and a variety of other world-class amenities with exceptional customer service.

Essential Duties and Responsibilities:

• Establish a culture that promotes customer loyalty by creating an environment of increased employee engagement
• Develop new business plans with capital requirements and anticipated performance. Prepare the FBO budget with insight for the capability of and opportunities for the FBO.
• Responsible for financial management of base including capital expenditures, forecasting, budgeting, audit performance and expense management.
• Regularly interact with customers to promote the FBO and to measure the level of customer satisfaction. Use customer feedback to constantly develop and improve capabilities and processes.
• Other duties as requested or assigned
• Establish a culture that promotes safety through daily observations, shift briefings, routine audits, maintenance of SHEBBA, monthly safety meetings, training, and documented safety procedures. Formulate procedures for use in event of aircraft accidents, fires, or other emergencies.
• Ensure proper staffing levels are maintained based on daily/weekly/monthly volumes
• Ensure employees receive company communications and necessary training including safety, customer service standards, Company values, etc.
• Remain locally competitive by managing in liaison with Revenue Management team
• Ensure training and development of employees to improve work performance and maximize employee potential.
• Perform leadership functions such as conducting annual reviews, making hiring decisions, and managing performance of direct reports which includes mentoring and skill development.
• Carry out management responsibilities in accordance with the organization’s policies and applicable laws.
• Conduct ongoing analysis of competition to including selling points, product offerings and pricing.
• Creates new opportunities by developing relationships with customers, and airport authorities.
• Develop understanding of the market for the FBO including growth opportunities.

Additional Knowledge and Skills:

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust, or jet engine noise.

• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Occasionally required to lift and/or move up to 25 pounds.
• Effectively present information to top management, public groups and/or boards of directors.
• Write speeches and articles for publication that conform to prescribed style and format.
• Occasionally required to use hands to finger, handle or feel objects; reach with hands and arms; climb or balance, stoop, kneel, crouch or crawl.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
• Frequently required to stand, walk, sit, talk, and hear.
• Apply concepts of basic algebra and geometry.
• Read, write, and fluently speak and understand the English language.
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Bachelor’s Degree in Business, Aviation Management, or related field preferred.
• Must demonstrate the following core competencies: entrepreneurship, change leadership, negotiation and influence, business acumen, operational decision making, customer orientation, driving for results, managing, and measuring work, interpersonal skills, and superior ability to positively relate and communicate to customers.
• Working knowledge of Microsoft Excel, Word, and web-based applications.
• Five (5) years or more management experience with three or more years’ experience in aviation.
• Must possess a valid driver’s license.

An Equal Opportunity Employer Including Disability/Vet