Quick Lane Service Advisor

Looking for:

• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical, while producing highly precise and accurate work
• Friendly and cooperative demeanor; quick to connect and build relationships with others
• Unselfish and approachable with a preference for exciting, fast-paced work

Why you’ll love working with us:

• Employee discounts on vehicle purchase, parts, service and more!
• Competitive compensation package and 401k with company match
• Year-end bonus program for ALL employees ( Garff Giveback )
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Flex Spending, Health Savings Account , EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend

What you’ll do as a Quick Lube Service Advisor :

• Greet all customers promptly and professionally

• Provide customers with updates, estimates, and inspection results in a timely manner
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate
• Provide excellent service and review the customer satisfaction survey to each customer
• Review all completed work and recommendations and collect payments from customer
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry

At first glance, there’s nothing remarkable at Ken Garff . Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.

Will you join us as a new Quick Lube Service Advisor ? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.