Front Office - Personal Host

POSITION SUMMARY

A Personal Host is a dedicated service expert who personifies the Reserve service for each guest. Personal Hosts play the role of mission controller throughout a guest’s stay, hand crafting their experience. Through this single touchpoint, Reserve guests have access to all of the property’s services, amenities and offerings. Always available but never intrusive, the Personal Host coordinates logistics of each guest’s stay including spa services, dinner reservations, transportation and exploration of the property. The Personal Host is a master of timing and communication, ensuring that each guest’s needs are anticipated and met in a way that is fluid, seamless and seemingly effortless. The Personal Host effectively and immediately addresses any special guest requests or problems. In addition to ensuring guests’ every functional need is met, Personal Hosts add cultural value to the Reserve experience by sharing their love of place. Personal Hosts are storytellers who look for organic opportunities to share local knowledge, traditions and insider tips.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.