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Front Office Manager Jobs
| Company | ESFM |
| Address | , Durham, 27703 |
| Employment type | FULL_TIME |
| Salary | |
| Expires | 2023-12-01 |
| Posted at | 8 months ago |
- We have an opening for a FRONT OFFICE MANAGER position.
- Location: 4222 Emperor Blvd Durham, NC 27703. Note: online applications accepted only.
- Schedule: Full-Time; Monday- Friday.
- Requirement: Basic management and office experience.
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1215511.
The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: http://olivia.paradox.ai/moSkg
Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.
ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
Job Summary
Summary: As a Front Office Manager, you will manage the duties and responsibilities of the front office associates to ensure customer satisfaction. Responsibilities include hiring and managing employee relations for the front office and reservations staff, overseeing the daily operation of services for the account/operation, handling all guest complaints, and following up to ensure accuracy.
Essential Duties and Responsibilities:
- Controls stock inventory levels, monitors workstations for cleanliness and organization at the front office and in the back office areas.
- Ensures the day-to-day operation of the front office meets AAA 5-Diamond standards at all times including appearance standards.
- Attends management meetings and those that relate to the front office.
- Prepares staffing schedules, training, and maintains department payroll reports, vacations, holidays, sick leave, and absence records.
- Assists with interviewing candidates, conducts performance reviews, and manages performance as required.
- Performs other duties as assigned.
- Manages day-to-day operation of the front office by ensuring staffing, service and financial standards are met.
- Manages the daily operation of the front office, coordinating with other departments as required to manage guest satisfaction.
- Handles guest compliments, complaints and concerns in an appropriate fashion to ensure guest satisfaction and fiscal responsibility.
Qualifications:
- 2 years of experience working in a hotel, hospitality, or corporate environment.
- Associate’s degree is preferred.
- Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
Associates at ESFM are offered many fantastic benefits.
Both full-time and part-time positions offer the following benefits to associates:
- Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
- Discount Marketplace
- Retirement Plan
- Health and Wellness Programs
- Pet Insurance
- Identity Theft Protection
- Associate Shopping Program
In addition, full-time positions also offer the following benefits to associates:
- Dental
- Flexible Spending Accounts (FSAs)
- Life Insurance/AD
- Medical
- Commuter Benefits
- Disability Insurance
- Vision
- Employee Assistance Program
About Compass Group: Achieving leadership in the foodservice industry
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. *We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
ESFM
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