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Front Office Medical Assistant
Company | Concentra |
Address | Rancho Cucamonga, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Wellness and Fitness Services |
Expires | 2023-07-01 |
Posted at | 11 months ago |
Front Office Medical Assistant/MA
- Prepares patients for physical examinations, including taking vital signs and performing all required testing.
- Notifies supervisor immediately if equipment is not functioning properly, supplies are needed, or facility is not operating as expected.
- Answers telephone as needed.
- Cross trained to perform Front Office duties including greeting patients, obtaining authorization, check in/out, communicating wait times, etc.
- Assists in maintaining a neat, clean, and orderly appearance throughout the facility.
- Dispenses medications and appliances as ordered by the treating clinician and in accordance with state regulations.
- Responsible for clerical tasks in both the front and back office associated with patient care and proper record keeping. Ensures accuracy in documentation.
- Applies bandages, dressings and splints as ordered by the treating clinician.
- Performs ancillary testing and tasks (including but not limited to vaccines and injections, phlebotomy, PFTs, audiogram testing and respirator fit testing) as ordered by treating clinicians.
- Performs DOT and Non-DOT drug and alcohol testing.
- Maintains supplies, cleans rooms and equipment, and stocks exam rooms.
- Assists providers during examination and treatment.
- Attends center staff meetings as required.
- Prepares for and assists clinician with surgery set up and injury care.
- Completes quality assurance activities on equipment and medical devices as well as testing processes used in the center.
- Manages patient flow and volume. Keeps patients informed of expected wait times.
- Maintains and operates all medical devices and equipment, including calibration and record keeping in accordance with current policy and procedures.
- Responsible for performing routine medical procedures as ordered by treating clinician. Triages and dispositions all patients.
- Performs rapid screening tests (influenza, strep, mono, glucose, etc.)
- High school graduate or GED equivalent
- Medical Assistant Certification from an accredited school (credentials in the state of employment in accordance with state requirements and applicable regulations) or Military Medical Specialist with current Medical Assistant credentials in the state of employment in accordance with state requirements and applicable regulations
- Working knowledge of occupational medicine requirements (state specific)
- Previous medical office experience preferred
- Demonstrated effective communication and interaction with employers, patients, providers, and other employees.
- The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
- Must successfully complete orientation and training as well as demonstrate competency in all required medical tasks.
- Demonstrated excellent customer service skills
- Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
- Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
- Demonstrated willingness to participate in initial and ongoing training as required.
- Obtain all certifications required of Medical Support Specialists including but not limited to Drug Screen Collection, Breath Alcohol Certification, Hair and Oral Fluids Collection.
- Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
- Demonstrated ability to maintain working relationship with all levels of employees.
- Demonstrated computer skills
- Center Achievement Bonuses
- Paid Time Off
- Life Insurance/Disability
- Colleague Referral Bonus Program
- 401(k) with Employer Match
- Medical/Vision/Prescription/Dental Plans
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