Front Office Manager Jobs

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• Excellent training and professional development
• Referral Program
• 401(k) Retirement Plan
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• Employee Assistance Program

Full Time roles are eligible for the above, plus:

• Free ski passes for dependents
• Critical Illness and Accident plans
• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)

Job Specifications:

• Shift & Schedule Availability: Full Time / Year Round
• The expected range is $55,000 - $65,000 + annual bonus
• Location: Beaver Creek, CO
• Outlet: The Osprey

Job Responsibilities:

• Work closely with Facilities, Owner Relations, Revenue Management, Reservations and Resort Sales to maximize revenue and occupancy.
• Oversee Rental Program operations of Front Office, Housekeeping and Shuttle Services.
• Other duties as assigned.
• Resolve escalated guest and owner complaints using service recovery skills and tools.
• Directly manage the establishment of goals, development plans and the evaluation of performance for direct reports.
• Accountable for development of a high performing, ‘one team’ culture that puts the safety of our employees and guests first.
• As a producer of talent, build high performing teams and develop leaders to improve leadership effectiveness within current roles and to prepare for increased responsibility and succession throughout the enterprise.
• Recruit, interview, hire train and coach direct reports and other team members as necessary.

Job Qualifications:

• May be required to work varying schedules to reflect the business needs of the property.
• Strong verbal and written communication skills in English required. Ability to read, comprehend and write complex correspondence and effectively communicate with guests, homeowners and employees using diplomacy and tact required.
• Working knowledge of front-of-the-house and back-of-the-house operations.
• 4+ years lodging and hospitality experience preferred.
• Current US Driver’s License.
• Bachelor’s degree preferred.
• 3+ years leadership experience.
• Proficiency with Microsoft Office, computer experience on a PMS systems

The expected pay range is $55,000 - $65,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 492810