Front Office Manager Jobs

Job Qualifications:

• Fluency in English both verbally and non-verbally, foreign language knowledge is a plus
• Able to handle guest complaints and problems with a calm and courteous manner
• Previous cash handling experience required
• 2-3 years of a Hospitality background required
• Ease of speaking with guests for a duration of eight hours or more with excitement and enthusiasm
• Previous supervisor role overseeing no less than 2 employees required
• College degree or some college is preferred (combination of experience and education may be accepted)
• Knowledge of immediate and surrounding areas (Snowmass, Aspen, Basalt, Carbondale, Glenwood Springs)
• Able to act as the Manager on Duty for entirety of shift, sometimes including handling guest complaints from other departments.
• Handling requests and making valid decisions in absence of Front Office Manager

Knowledge: Hospitality background and previous supervision role required

Skills: Able to train and coach employees to ensure the front office operations run smoothly. Knowledge of Microsoft programs preferred, but not required (Outlook, Word, Excel, Proofpoint)

Abilities: Attention to detail, technical skills, ease of learning new tasks, flexibility, being proficient in a fast-paced environment, and able to make connections with both guests and colleagues.

Education or Formal Training: College degree preferred but not required, hospitality background required.

Material and Equipment Directly Used: Able to lift 50-150 pounds and stand/actively walk around for extensive periods of time (8 or more hours)

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to walk, stand, and sit. The associate is occasionally required to climb and use balance. Additionally, the associate will frequently be asked to use hands and arms to reach, carry, and lift. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

While performing the duties of this job, the associate will experience temperature fluctuations, and moderate to high noise levels.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Benefits

Full-time year- round employees:

• Retirement Savings Plan (RSP)
• Vacation pay (after one year)
• Ski pass or cash in lieu- Winter perk
• Medical / Dental / Vision Insurance (Full-Time)
• Sick pay, available upon hire
• Basic Life Insurance
• 401k

Additional perks may include:

• Free bus passes for commuters
• F&B Discounts
• Colleague Rate and Complimentary Room Nights
• Flexible Spending Account

Wage

• The starting salary for this position is 60,000. Actual pay will be commensurate with experience.

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

Hyatt is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.