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Front Desk Team Member - Gold's Gym
Company | RSG Group |
Address | , San Antonio, 78258, Tx |
Employment type | |
Salary | |
Expires | 2023-06-08 |
Posted at | 1 year ago |
Overview
TheFront Desk Team Memberwill greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager or Member Experience Manager.
Major Responsibilities
- Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
- Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
- Attends all staff meetings as directed.
- Follow proper opening and closing procedures as instructed in the FDA training manual.
- Notifies management of gym incidents that requires incident reports.
- Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.
- Enthusiastically greets each member and guests promptly using the proper greeting for time of day to create a friendly positive entrance and departure to and from the gym.
- Addresses caller's requests and/or takes appropriate messages noting caller's name.
- Personally, checks each member into the gym using the proper check-in procedures.
- Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
- Distributes keys, towels and other materials as needed.
- Responds immediately to member requests, inquiries and concerns.
- Responsible for gym walk-thru as designated in walk-thru log.
- Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
- Works when scheduled and adheres to company attendance policies.
- Cleans and maintains the front desk area according to Company standards.
- Maintain neat appearance and wear proper uniform attire with nametag while on duty.
- Logs all maintenance concerns that are reported.
- Follows and reports any safety concerns.
- Reserves time/makes appointments for special classes or other activities sponsored by the gym.
- Register all guests into the gym using proper registration procedures.
- Processes retail and concession sales.
- Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
- Provides security and control to the front door and retail area of the facility.
Qualifications & Requirements
High school diploma or equivalent required.
- Ability to communicate effectively with both staff and members.
- Understanding of basic cash processing procedures is required.
- Uphold Gold's Gym Vision, Mission, Values and code of conduct.
- Functional computer skills are required.
- Ability to multi-task.
- Must be able to work a flexible work schedule to include holidays and weekends.
- Ability to communicate effectively verbally, non-verbally and in writing is required
- Understanding of basic accounting principles is required.
- Comply with all Gold's Gym policies and procedures
- Excellent customer service skills are required.
- Must be able to lift 25lbs repeatedly and stand for extended periods of time
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