Front Desk Receptionist Jobs

CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our value-based cardiology care solutions help our physician partners thrive in the shift to value-based care. CardioOne offers a magnificent work environment, good working conditions, and competitive pay.

We take pride in creating a culture of employee engagement that translates into an exemplary patient experience. Join us in our mission to positively impact US cardiology.

Summary

Front Desk Receptionist

Schedule: Starting part-time (approximately 20hrs/week), with the potential to grow into a full-time role

Compensation: $16 to $18 per hour, commensurate with experience.

Location: This role is fully onsite in Humble, TX 77338

Duties and Responsibilities:

• Data Entry and Filing: Enter patient information, appointments, and other relevant data into the office's electronic health records (EHR) system. Maintain accurate and up-to-date records.
• Patient Registration: Collect and update patient demographic and insurance information accurately. Verify insurance coverage and ensure necessary documentation is complete.
• Managing Referrals: Take information received from Referring Providers and verify patient insurance benefits and make sure that all appropriate referral information has been obtained to allow for appointment scheduling.
• Pre-Authorization: Contacting Insurance Companies to obtain authorization for testing as ordered by our Physicians.
• Patient Flow Coordination: Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies.
• Phone and Email Communication: Answer incoming phone calls and respond to emails in a courteous and professional manner. Address patient inquiries, provide information about services, and assist with prescription refill requests.
• Team Collaboration: Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience. Communicate relevant patient information and special requests.
• Problem Solving: Handle patient concerns and complaints in a professional and empathetic manner. Escalate complex issues to the appropriate personnel.
• Appointment Scheduling: Manage the appointment calendar using electronic medical record software ensuring optimal time utilization and minimizing patient wait times. Coordinate appointments for new and returning patients, as well as reschedule or cancel appointments when necessary.
• Medical Records Management: Maintain and update patient records, ensuring accuracy and confidentiality. Organize, file and scan medical documents, test results, and correspondence.
• Confidentiality: Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA.
• Waiting Area Management: Keep the waiting area clean and organized, ensuring patients are comfortable while waiting. Provide reading materials or entertainment options as appropriate.
• Greeting and Check-In: Warmly greet patients and visitors as they arrive at the office. Assist with the check-in process, verifying patient information and insurance details.

Qualifications and Skills:

• Proficiency in using scheduling software, electronic health records (EHR) systems (preferably Athena) and basic office software (e.g., Microsoft Office).
• Familiarity with medical terminology and procedures.
• Excellent organizational skills and attention to detail.
• Ability to multitask and handle a fast-paced environment.
• Empathetic and patient-focused approach.
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting.
• High school diploma or equivalent; additional education or medical office certification is a plus.
• Strong interpersonal and communication skills.