Front Desk Clerk - Dental (Da)

Front Desk Clerk - Dental (DA)

Salary: $19.- $29.80

JOB SUMMARY:Provides indirect patient care in the office setting. Greets and registers patients. Verifies patient demographic and insurance information. Performs clerical duties. Meets the communication needs of the patient/family, office staff and the medical staff. Participates in performance improvement activities.

DUTIES AND RESPONSIBILITIES:

• Registers all patient using sign-in sheets; gives new patients medical forms to complete.
• Ensures services are provided in an effective and efficient manner when providing secretarial, clerical, and administrative support.
• Supports and maintains a culture of safety and quality.
• Explains billing policies, collects copayments; refers patients without insurance to the office manager.
• Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/health care errors.
• Maintains a good working relationship with office staff members and physicians.
• Verifies patient demographic, employment, and insurance information.
• Collects payments, writes receipts, writes payments in ledger, balances petty cash, makes bank deposits.
• Maintains daily patient log.
• Files lab and test results, files patient charts daily.
• Answers the telephone in a professional and courteous manner; takes messages; directs calls to appropriate staff members.
• Performs other duties as assigned.
• Validates parking tickets, calls for taxi for patient, etc.
• Schedules new and return appointments; explains registration process and gives directions to new patients; may explain procedure preparation to patients.
• Photocopies patient schedule sheets each day, pulls the next day charts, prepares charts for new patients.

PROFESSIONAL REQUIREMENTS:

• Communicates the mission, ethics, and goals of the facility, as well as the focus statement of the department.
• Maintains regulatory requirements.
• Complies with all organizational policies regarding ethical business practices.
• Completes annual educational requirements.
• Attends staff meetings as directed; reads and returns all monthly staff meeting minutes.
• Actively participates in performance improvement and continuous quality improvement (CQI) activities.
• Reports to work on time and as scheduled; completes work within designated time.
• Completes in-services and returns in a timely fashion.
• Meets dress code standards; appearance is neat and clean.
• Wears identification while on duty, uses computerized punch time system correctly.
• Ensures patient confidentiality.

REGULATORY REQUIREMENTS:

• 8-Hour Infection Control Certificate
• Dental Assisting Certificate
• Experience with billing and insurance preferred.
• One (1) year experience in office setting or clinical setting.
• High school graduate or equivalent.
• CPR BLS certification current and not expired
• 2-Hour Dental Practice Certificate
• Dental Radiology License

LANGUAGE SKILLS:

• Bilingual English/Spanish preferred.
• Other languages preferred.
• Able to communicate effectively both verbally and in writing.

SKILLS & ABILITIES:

• Knowledge of dental technology.
• Basic computer knowledge.
• Ability to type 40 wpm.
• Excellent interpersonal skills.

PHYSICAL/MENTAL DEMANDS:

For physical demands of position, including vision, hearing, repetitive motion, and environment, see following description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

Please note that this job description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.