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Front Desk Assistant Jobs
Company | Vacasa |
Address | , Hilton Head Island, 29928, Sc |
Employment type | |
Salary | $18 an hour |
Expires | 2023-07-24 |
Posted at | 11 months ago |
Why Vacasa
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You'll fit right in here if you're curious, entrepreneurial, and thrive in a rapid-growth environment.
Why Operations at Vacasa
We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. We're hospitality professionals dedicated to the communities we work with. We're the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.
What we're looking for
Vacasa is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, in Hilton Head Island, SC you will help us maintain our quickly growing portfolio of vacation homes.
What you'll do
- Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)
- Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern
- Verify unit availability to assist with scheduling vendor or realtor visits
- Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office
- Build and maintain business relationships and open lines of communication with other internal support teams
- Meet and maintain Vacasa standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations
The skills you'll need
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Strong attention to detail
- Adhere to all company policies and procedures
- Ability to work well under pressure in an agile, fast-paced environment
- Prior housekeeping experience a plus
- Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
- Professional in all forms of communications such as email, phone calls, video calls and texts
- Highly responsive and reliable
Work environment and physical demands
- Ability to use hands to finger, handle or feel, and reach with hands and arms
- Reach overhead and below the waist
- Ability to stand, sit, and walk for an extended period of time
- The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.
- Regularly push, pull, and lift up to 25 pounds
- Bend, stoop, squat, kneel, and twist
- Availability to work Sunday through Saturday, early mornings and evenings as needed
- Occasionally lift or move up to 50 pounds
Compensation:
- $18.00/hr
What you'll get
- Paid sick days and holidays
- Flexible vacation time
- Health/dental/vision insurance—100% coverage option
- Health & Dependent Care Flexible Spending Accounts
- Great colleagues and culture
- Career advancement opportunities
- Employee Assistance Program
- Employee discounts and
- All the equipment you'll need to be successful
- 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
- Employer Sponsored & Voluntary Supplemental Benefits
- Please visit our careers page to review our full benefits offerings
- Paid parental leave after one year of tenure
Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.
Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.
An offer of employment for this role will be contingent upon the successful completion of a background check.
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