Front Desk Supervisor Jobs

Company Description

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

About Westgate Myrtle Beach Oceanfront Resort:
A beautiful oceanfront resort that lies across the street from Family Kingdom Amusement Park, Westgate Myrtle Beach offers you an incredible opportunity to enjoy the sunshine, cool breezes and spectacular oceanfront views along the beautiful Grand Strand. Enjoy the satisfaction of assisting guests from all over the world who arrive to enjoy our spacious villas and numerous onsite amenities.

We are an organization that is built on the idea of service to others and on the idea of making dreams come true. In order to achieve these goals, we expect all employees to fulfill the Services Philosophy and the Service Standards in all interactions with guests and fellow employees.

Supervises Front Desk, Night Auditors and Guest Services Agents.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDES THE FOLLOWING:

• Posts charges including rent, phone, and miscellaneous fees to guest folios.
• Balance all cash, credit card and other postings to the daily report at end of shift.
• Makes cash deposit in safe.
• Handle and count cash and process credit card payments and credits.
• Turns on or restricts guest phones as needed.
• Train all new Front Desk personnel
• Able to listen and find solutions to guests problems.
• Coordinate with housekeeping when VIP Guests arrive
• Schedules and directs Front Office team members as needed.
• Greets, registers, assigns rooms to guests and inputs information into property management system.
• Explain room charges to guest and accepts payment by cash, check or credit cards.
• Answers all phone calls to the front desk and operator, transfers calls as needed.
• Issues room keys.
• Collects and posts security deposit as each guest checks in.
• Computes bills, collects payments, and makes change for guests.
• Serves as Manager of Duty in the absence of the General and Front Office Manager.
• Remains aware of room occupancy and availability.
• Makes and confirms reservations.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, shuttle and travel directions.
• Checks guests out of property management and phone system.

SUPERVISORY RESPONSIBILITIES
Directly supervises Front Desk and Guest Services team members. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization.

Additional Information

Why Westgate?

• Flexible Spending Accounts
• Employee Assistance Program (EAP)
• Military Leave
• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Pet Insurance
• Community Involvement Programs
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• 401K with generous company match
• Family benefits including pregnancy, and parental leave and adoption assistance
• Paid Holidays
• Get access to your pay as you need it with our Daily Pay benefit
• Tuition Assistance
• Wellness Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.