Front Desk Clerk Jobs

Description

We are looking for a motivated and customer-service oriented Front Desk Clerk to join our organization. As a Front Desk Clerk, you will be the first point of contact for our guests, and you will be responsible for providing exceptional customer service. You will be responsible for registering and checking guests in, answering phones, providing information about the facility and its services, and taking reservations. You will also be responsible for collecting payments, issuing room keys, and keeping the front desk area organized and presentable. If you have excellent customer service skills, a friendly demeanor, and a commitment to providing a quality guest experience, we want to hear from you!

Job Responsibilities

• Maintain a neat and organized front desk area
• Collect payments from customers
• Monitor office supplies and order new items
• Assist in answering customers’ inquiries
• Assist with other duties as assigned
• Greet visitors and provide them with superior customer service
• Answer incoming calls and take messages
• Schedule appointments for customers
• Provide general administrative and clerical support
• Issue visitor passes and maintain visitor log
• Ensure compliance with all applicable regulations and laws
• Update customer information in the system

Requirements

• Ensure the accuracy of guest bills and provide customer service during check-out
• Greet guests in a friendly and professional manner
• Sort, organize, and distribute mail, messages, and packages
• Perform other duties as assigned
• Answer inquiries regarding hotel services and registration procedures
• Balance the daily transactions and complete the daily reports
• Answer incoming calls and direct them to the appropriate departments
• Register guests and assign rooms
• Keep records of room availability, rates, and occupied rooms
• Provide excellent customer service to all guests
• Handle cash, credit, or debit card transactions with accuracy
• Maintain the cleanliness of the lobby area and front desk