Fraud Analyst Iii Jobs

We Are Overstock

At Overstock.com, we believe that everyone should “Be You!”. Overstock is a community that upholds a culture of understanding, acceptance, and respect. We believe a person’s individuality is at the core of diversity, and those traits, beliefs, and characteristics should be valued and embraced. Living by this ethos is essential to the success of our business. Our goal is to foster a more diverse environment where every employee visibly demonstrates inclusive behaviors and respect for individuals.

This position is eligible for remote work. Currently we can hire employees in the following states: Arizona, California, Connecticut, Florida, Idaho, Kansas, Maine, Massachusetts, Michigan, Minnesota, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Dakota, Texas, Utah, Washington, Wisconsin, Wyoming. This role will have occasional on site expectations.

Job Responsibilities

• Provide customer service to customers who respond to contacts made by the Fraud Prevention Team
• Perform other duties as required and assigned by manager and upper management.
• Work closely with the Customer Care department to ensure customer satisfaction for all legitimate Overstock.com customers
• Follow legal policies as directed
• Follow legal policies as directed.
• Perform other duties as required and assigned by manager and upper management.
• Work closely with Team Lead and Managers to help identify and stop new fraud trends
• Attempt to stop any approved fraud orders found by calls or linking orders by contacting the warehouses or carriers which ever applies.
• Perform verification on orders that are selected for review to ensure validity
• Follow legal policies as directed.
• Perform other duties as required and assigned by manager and upper management.
• Perform research using online search tools and by contacting customers and banks to verify information

Job Requirements

• Ability to adjust schedule to the seasonal demands of the retail industry and be flexible to overtime during peak season
• Strong analytical background
• Be organized, show attention to detail and perform well in a fast-paced environment
• Must possess strong internet research skills along with the ability to navigate multiple systems at once
• Detail Orientated
• Pass a criminal and financial background check
• Previous fraud prevention, finance, or customer service experience preferred
• Must have 4+ years experience working with online retailer fraud or 4 years experience working with fraud
• Strong written and oral communication skills and the ability to be professionally persistent over the phone
• Proficient in MS Office Suite and proficient at typing

Skills

• Microsoft Office
• Customer Relationship Management
• Financial Analysis
• Research Analysis
• Data Analysis

Education

• Must have a High School Diploma or equivalent.

Base Pay Range - $17.91- $21.15 an hour

Certifications

Physical Requirements

This position requires the incumbent to sit, stand and perform general office functions. The incumbent may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

Equal Employment Opportunity

It is our policy to provide equal employment opportunity for all applicants and associates.  This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law. 

Who We Are

We’re a passionate group of collaborative problem solvers and creative innovators, working on cutting-edge technology. From building award-winning retail applications (with amazing AR functionality) to creating leading blockchain and machine learning technologies, each of us embodies a unique value and contributes a diverse perspective to the team.

What We Offer

• 401k (6% match)
• Flexible Schedules
• Onsite Fitness Center
• Overstock Women's Network (OWN)
• Tuition Reimbursement, Leadership Development Program, & Mentorship Program
• Benefits vary based on position, tenure, location, and employee election
• And More…
• Onsite Health Clinic

Physical Requirements

This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.

Equal Employment Opportunity

It is our policy to provide equal employment opportunity for all applicants and associates.  This policy includes our commitment to ensure that all employment decisions are made without regard to race, color, religion, gender, national origin, disability, pregnancy, veteran status (including Vietnam era veterans), age, sexual orientation, gender identity, or any other non-job-related characteristic protected by law.

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