Franchised Housekeeping Manager Jobs

Job Number 23087413
Job Category Housekeeping & Laundry
Location Fairfield Inn & Suites Kansas City North/Gladstone, 6901 North Oak Trafficway, Gladstone, Missouri, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Scarlett Hotel Group. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

JOB Summary

Our Housekeeping Team leaders are responsible training and holding the team members accountable for creating a crisp, clean and welcoming environment in our hotel.

Duties & Responsibilities:

The responsibility to our guests:

• Promote teamwork and an enjoyable work environment
• Use the 5 & 10 rule when greeting our guests throughout the hotel with eye contact, a smile and a clear voice.
• Ensure the room attendants are certified within 30 days and the rooms are cleaned at a consistently high standard.
• The responsibility to the team:
• Ensure the houseman are certified within 30 days and the public space is cleaned at a consistently high standard.
• Ensure the laundry attend ants are certified within 30 days and the linen & terry is cleaned and maintained at a consistently high standard.
• Live the mission by being a good will ambassador inside and outside of work

Conduct preshift on a daily basis for the team members to include:

Basic of the day

• Recognition for specific team members: reading
• Guest service issues or requests
• Ensure that the team has clear communication from shift to shift with fellow team members to make sure the team is set up for success.
• Special occasions
• Cleanliness
• Maintenance
• Training topic of the day
• Inform the team of GSS, Occupancy, Rate, TripAdvisor rank, Incoming / departing groups, guest special requests, and any other pertinent information that can help impact the guest or team member’s experience.

Job Evaluations will be based on:

• Judgment and problem solving skills
• Team unity, attitude & cooperation
• Communication
• Guest services impact & overall housekeeping scores
• Attendance & dependability
• Quality of Work and delivering results

Work planning & taking initiative

The hotel work environment:

• I understand that my employment is an “at will” relationship and may be terminated by either party at any time, with or without notice.
• The hotel business operates 24 / 7 / 365.
• This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment.
• There is no guaranteed shift or schedules. There may be times that you will need to move to different shifts or different work areas to accommodate our guests.
• This is the bare minimum list responsibilities and is not meant t o be an all inclusive list. There will be other reasonable responsibilities that you will be assigned to do as requested by your department leader.

JOB REQUIREMENT

• Maintain your linen inventory at least at a 2.5 PAR level. Ensure orders are placed in a timely manner
• Laundry attendant
• Ensure that your guest supplies are kept up so that your team has the supplies they need to do their job while keeping within the budget guidelines set forth.
• The responsibility to the hotel and yourself
• Follow proper moving and lifting procedures identified in Departmental Orientation Handbook.
• Utilize Service Recovery/Defect Tracking processes
• Ensure the safety and security of our guest and team members at all timesand report unsafe conditions and suspicious activity to hotel leadership
• Use personal protective equipment when necessary (gloves, goggles, etc.)
• Attend work on time as scheduled and adhere to attendance policy.
• Report all lost and found inquiries to the Housekeeping Department
• Adhere to the work rules set forth in the team member handbook.
• Perform other duties as assigned.
• Floor and Lobby attendant
• Be willing to assist the laundry department as needed
• Room attendant
• Must be able to lift, carry or otherwise move up to 15 lbs. regularly.
• Ensure that room inspections are done in an efficient and through manner. Communicate successes & opportunities with the team member who cleaned the room.
• Always practice energy conservation
• Follow proper key control procedures.
• Regularly required to stand; sit; walk; reach; use hands to finger, handle or feel; talk and hear.
• Wear uniform, including nametag at all times in accordance with the Standards of Appearance.
• Keep a clean and organized work space
• Complete schedules and fulfill requests as best that can be accommodated by Thursday afternoons at 3p.
• Complete onboarding for each team member by ensuring their training is complete within 30 calendar days of hire
• Lead by example for each of the housekeeping team members. Ensure that you are following all of the training guidelines for each of the positions you lead.
• Be able to work by yourself

This company is an equal opportunity employer.

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