Assistant Manager, Valet - Full Time - Detroit

PRIMARY PURPOSE:

It is the primary responsibility of the Assistant Manager Front Services and Valet to manage all operations for assigned department.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Manage all personnel functions including but not limited to interviewing, hiring, termination, payroll and recruitment
• Assist Risk Management in investigating accidents and handling guest problems up to but not including those that require involvement of Risk Management or senior management
• Maintain supply inventory levels
• Establish and maintain departmental rules and procedures for all Bell and door and Valet Parking staff
• Computer knowledge and skills, including the Hotel system
• Perform other job-related duties as requested
• Ensure high productivity of all employees developing effective scheduling and staffing levels
• Direct and motivate all Bell and Door and Valet Parking staff
• Promote and maintain positive service standards
• Oversee departmental operations, maintain high level of service expected by Hotel Management, implement and maintain training of new personnel and developmental training of all staff

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to multi-task and work well in a fast paced, team-oriented environment
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Understanding policies and procedures
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Ability to read and write proficiently to evaluate reports, correspondence and statistical information
• Maintain a professional, neat and well-groomed appearance adhering to company standards
• Effective listening abilities with strong judgment skills
• Must have strong leadership skills and outgoing personality
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
• Able to effectively communicate in English, in both written and verbal forms