Franchise Hotel - General Manager

About Us

At Candlewood Suites®️, we provide a consistent, reliable, and down-to-earth travel experience. We nail the basics - making sure guests have whatever they need, whenever they need it so they can feel genuinely supported during their stay. A spacious suite to call their own with practical and reliable amenities, we're all about easy comforts on the road.
Our locations across the Americas are always growing. And we aim to hire colleagues whose easy-going and good natured personalities really shine through to help guests keep their routine and feel at ease while they're on the road.

Your day to day

We're on the lookout for true leaders. We need a new General Manager to take the top job and make it their own. Taking ownership of the day-to-day hotel direction, maximising financial returns, driving people development and empowering our team to create memorable guest experiences every step along the way.
Every day is different, but you'll mostly be:

• Maintaining compliance with all required brand and service standards - collaborating with colleagues to exceed guest expectations
• Developing programmes and initiatives to increase team engagement and achieve against performance and development goals
• Building relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
• Driving revenues, future profitability and maximum return on investment
• Leading annual capital, cash flow and sales and marketing plans to accurately forecast budgets

What we need from you

• Bachelor's degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Experience required may vary based on size and complexity of operation
• Must speak fluent English
• Five to ten years' prior hotel management experience, or equivalent combination of education and experience
• Other languages preferred

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you'll become part of our hotel family.