Server Assistant - Franchise

This job posting is for employment at an independently owned and operated franchisee of Denny’s.

Service Assistant

Accountability

Reporting to the General Manager and Restaurant Manager, the Service Assistant maintains the restaurant’s interior and exterior, keeping all areas clean and organized. Keeps dining room tables cleaned and sanitized. Maintains adequate supply of pots, pans, dishes, glassware, utensils, and ice in service areas throughout shift. Keeps front and back of the house area clean, organized and stocked, at all times, to provide timely guest service. Exhibits Denny’s Guiding Principles when interacting with others.

Key Business Areas

Successful Results In Denny’s Key Business Areas Are Supported By The Following Behaviors Or Actions

A “Key Business Area” is an area of performance in which the Service Assistant must be successful to meet their accountabilities.

• Assists with stocking deliveries; rotates perishable stock in accordance with standards
• Consistently exhibits Denny’s Vision, Mission, and Guiding Principles
• Completes all other tasks and duties as assigned
• Addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
• Provides prompt and courteous service and is cordial to all team members and guests
• Properly sorts and washes all dishware, and promptly replenishes kitchen and dishware in service areas
• Checks restrooms and hand washing stations every half hour for cleanliness and supplies
• Adheres to Denny’s Brand Standards and internal policies and procedures
• Performs sidework and other deep cleaning duties as assigned
• Maintains exterior curb appeal, keeps restaurant exterior and parking lot free of debris
• Regularly cleans and inspects dish machine and other machinery as required; maintains proper dish machine chemical levels
• Busses, cleans, and resets tables
• Willingly assists others without being asked
• Maintains restaurant interior to be clean, safe, and inviting for guests and employees
• Immediately cleans up spills and broken glasses and dishes

Essential Functions

• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must be able to work inside and outside
• Must be able to observe wares for cleanliness and chemical labels for safe handling
• Must be able to bend, stoop, reach, wipe, lift, and grab
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas
• Must be able to lift and carry supplies and equipment up to 50 lbs throughout shift; places items on high and low shelves in store rooms, service areas, walk-in coolers, and freezers
• Must have sufficient mobility to move and operate in work area
• Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
• Must be able to work with potentially hazardous chemicals
• Must be able to work with all Denny’s menu products
• Must be able to stand and walk during a 4 to 8 hour shift
• Must be able to frequently immerse hands in water

Position Qualifications

• Able to learn basic tasks and follow instructions
• Possesses excellent guest service skills
• Must be able to pass all required tests and training requirements
• Able to work in a team environment
• Places a value on diversity and shows respect for others
• Meets Denny’s uniform and grooming standards and maintains them throughout the shift
• Must be able to work a flexible schedule, including holidays, nights, and weekends

Denny’s Guiding Principles

• Guests First

They’re more than just customers or

consumers. They are our guests and we invite them into our homes with open

arms. They are the very reason why we are in business and the center of

everything we do.

• Embrace Openness

Open means so much more than just being open for business 24/7. It means being open to all people, appetites and

budgets. It says we are open-minded and open to new ideas. Honest, warm and inviting. Open is the way we think and act every hour of every day.

• Proud of Our Heritage

We are the classic American diner and proud of everything that means. Since 1953, we have served quality food and

healthy portions at a fair price. No matter where we are, our light is always on inviting guests around the world to a place where everyone is welcome.

• Hungry to Win

At Denny’s, we are constantly looking ahead. We are always moving, striving for more, hungry for greatness.

We are open to fresh, innovative thinking. We believe we will succeed through teamwork, accountability and pushing the boundaries of ourselves and our Brand.

• ThePower of We

Our Denny’s family is our most important asset. We trust, support and respect each other and work together for

the greater good. We recognize the contributions of all and empower each and every one of us to achieve great things. Together, we will celebrate our successes and have fun doing it.

This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position.

Denny's may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary.

• This job description does not constitute a contract for employment and may be changed at the discretion of Denny's with or without notice.

Additional Information

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny’s, Inc. This means the independent franchisee, and not Denny’s, Inc. is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Denny’s, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees’ employees. If you are hired for this job posting, the independent franchisee, and not Denny’s, Inc., will be your employer.

This job posting contains some general information about what it is like to work in a Denny’s restaurant, but is not a complete job description. People who work in a Denny’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.