Assistant General Manager Jobs

DESCRIPTION

The Assistant Hotel Manager is directly responsible for the successful operation and administration of the Front Office, Guest Services, and Housekeeping departments. The Assistant Hotel Manager is responsible for the overall guest experience and financial accuracy of the Hotel to include supervision, training, coaching, motivation, and policy implementation. The Assistant Hotel Manager must ensure an awareness of all departments throughout the Hotel; ensuring a consistent focus on providing an exceptional experience to every guest while maximizing department profitability at the same time. The Assistant Hotel Manager must ensure that all Hotel operations are carried out professionally. The Assistant Hotel Manager should participate in community events and represent the hotel in a positive manner. The Assistant Hotel Manager will help the Hotel Manager achieve desired outcomes by planning, implementing, and controlling effective strategies that drive results and through the creation, development and maintenance of a competent, motivated, and empowered hotel staff.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

PRIMARY RESPONSIBILITIES

• Work with the engineering team to ensure that all guest rooms are in good working order and are part of an effective preventative maintenance program
• Assist in the development of the annual marketing plan & budget by developing strategies to increase occupancy and revenue
• Responsible for the appropriate scheduling of hotel staff to ensure guest needs
• Ensure the operations staff, supervisors and management are properly trained to standards
• Ensure that an accurate inventory is completed for housekeeping and front office amenities and supplies, standard guest room items, and linen
• Ensure that cleanliness and condition of rooms and public areas meets designated hotel standards and the appropriate inspections are carried out on a consistent basis
• Participate in Hotel revenue management and sales strategies to include daily business review
• Maintain a flexible schedule that can work any shift and assist with staff coverage in the instance of call-offs
• Ensure that all employees consistently comply with all Fire Department Safety codes and OSHA guidelines
• Work collaboratively with managers and supervisors to continually enhance and advance the hotels goals and operations
• Keep abreast of the competition, local events, and hospitality trends
• Conduct daily stand-up meetings with management/staff to ensure employees are informed
• Establish consistent operating procedures and ensure they are consistently followed
• Motivate the staff and establish a productive, positive and safe work environment

GUEST SERVICE & SATISFACTION

• Demonstrate a commitment to servicing the guest and takes initiative to speak to all guests
• Handle guest feedback and special requests, resolve any guest issue, and respond to guest reviews
• Show personal control by maintaining a positive attitude, and staying calm and patient in all situations
• Responsible for Guest Service scores, review the scores with the staff, site areas for improvement, and create incentives for hotel staff

JOB REQUIREMENTS

• College degree and three years of related experience in hotel operations
• Significant attention to detail
• Computer skills required experience with Hotel information systems preferred
• Strong verbal and written communication skills
• Strong understanding of hotel profitability and budget process

Salary Range of $65,000 to $75,000 Annually

Brand: The Darling
Address: 210 North Court Visalia, CA - 93291
Property Description: The Darling Hotel
Property Number: 7287