Food & Beverage Manager Jobs

Requirement:

What’s the job?

Responsible for assisting the Food & Beverage Director in managing all personnel and daily operations of all Resort F&B outlets. Oversees the quality service of food, timeliness of food service, and staff productivity to ensure that it meets hotel quality standards. Ensures that Food & Beverage operations are in compliance with brand standards and federal and state health and safety regulations.

Your-day-to-day

People

• Manage daily staff assignments, communicate goals, and ensure compliance of policies and procedures.
• Lead the team by example by promoting and maintaining a safe and positive workplace.
• Develop a Food & Beverage orientation and on-boarding plan for new team members.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Conduct pre-shift briefings as needed.
• Review F&B staff operations and initiate performance appraisals, salary adjustments, disciplinary measures, and other HR-related actions
• Monitor and maintain the pproductivity level of team members.
• Provide proactive coaching and counselling to team members.
• Identify and develop F&B talent pool.
• Provide a learning atmosphere with a focus on continuous improvement.

Financial

• Assess market situation and make recommendations to maximize opportunities.
• Maintain good understanding of financial objectives
• Assist F&B Director in monitoring costs and inventory levels.
• Develop and manage all departmental financial, employee engagement and guest satisfaction plans and actions
• Assist in the preparation of Food & Beverage Department’s annual budget.
• Consult with Food & Beverage Director on maximizing revenues and profitability of F&B outlets.

Guest Experience

• Respond appropriately to guest complaints.
• Improve quality of service by communicating and assisting team members to understand guest needs, providing guidance, feedback and individual coaching.
• Manage relationships with guests and act as primary point-of-contact for banquet functions.
• Serves as a role model to demonstrate appropriate behaviors.
• Clearly understand the brand’s service standards and culture and drive alignment of all team leaders and members to the brand’s service standards and culture.
• Establish and regularly review menus and service delivery and implement innovative concepts.
• Take ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate personnel.
• Enhance guest experience by responding timely to guest requests and helping guests realize their desired dining or banquet ideas.
• Make appropriate service recovery gestures in accordance with established guidelines.

Responsible Business

• Work with hotel leaders to develop creative and innovative ideas, pilot new F&B concepts to capitalize on potential opportunities.
• Ensure compliance with health, safety, and sanitary standards.
• Monitor food and beverage performance of all F&B outlets through regular review and implement necessary changes.
• Manage vendor relationships and develop strategic alliances with vendors.
• Develop specific goals and plans to prioritize, organize, and accomplish tasks.
• Conduct regular inspections of food and beverage outlets and report any concerns accordingly.
• Communicate with the Purchasing department and vendors to source appropriate F&B supplies and equipment.
• Ensure compliance with procurement and disposal rules and regulations.
• Coordinate with F&B Director for consistency and common approach to F&B operations.
• Regularly generate written and oral reports of kitchen operations to the General Manager.

What we need from you

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Basic math skills, reading, and writing are used when completing paperwork, budgets, and other reports.
• Must be able to obtain a government-issued Food Handler’s Certification.
• Must be able to work nights, weekends, holidays, and during inclement weather.
• Excellent interpersonal skills to build relationships internally and externally.
• Problem solving, reasoning, analytical, motivating, and training abilities are often used when estimating food productions, coordinating functions, and performing general management duties.

• Carrying or lifting items weighing up to 50 pounds
• Handling food and beverages, stoves, utensils, and other food service or culinary supplies and equipment
• Frequently walking, standing up at guest-facing areas
• Bending, stooping, kneeling

What we offer

In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We’re passionate about growing our talent. We’ll provide the training & development you need to succeed & progress into your next role.

Join us and you’ll become part of the global IHG family – Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.

IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans