Food And Beverage Runner

Airport Lounge Food and Beverage Runner

Pay: $23.00/hr

Job Summary

The Food and Beverage (F&B) Runner provides best-in-class guest service to our guests and is responsible for engaging with guests for the servicing of all food and beverage items at the new premium lounge, by Airport Dimensions supporting the Chase Sapphire Lounge by The Club, inside the LaGuardia Airport.. The F&B Runner delivers all food and beverage mobile orders directly to the guests' table, ensuring timely service and food quality.

Basic Skills

• Hospitality Focus – focus on guest satisfaction and providing memorable experiences. Generous, friendly, and warm spirited.
• Writing – Communicating effectively in writing as appropriate for the needs of the audience.
• Guest Experience- Maintains a friendly, cheerful, and courteous demeanor at all times ensuring highest level of guest experience in an elevated environment while accurately answering inquiries from guests.
• Speaking – Talking to others to convey information effectively.
• Conflict Resolution – deescalate situations in a professional and courteous manner.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Problem Solving – develop solutions to remove obstacles to problems that may arise.
• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.

Primary Job Duties

• Check in with guests and take additional orders or refill water, as needed
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
• Answer guests’ questions about ingredients and menu items
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
• Maintains knowledge of all food and beverage offerings.
• Remove dirty dishes and utensils
• Inform restaurant staff about guest’s feedback or requests
• Act as the contact point between Front of the House and Back of the House staff
• Serves food and beverage items using established rules and sequence of service in a timely and safe manner
• Ensure timely and safe delivery of food and beverage items ordered/requested by guests
• Ensures a positive guest experience for all guests and resolves guest complaints in a manner consistent with policy, and with guest satisfaction in mind
• Other duties as assigned

Minimum Acceptable Qualifications:

• Understanding of hygiene and food safety rules
• Report on work on a regular and timely basis
• Availability to work various shifts, including weekends
• Good oral communication skills
• Must be able to pass and obtain security background check and clearance to work in airport environment
• Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
• Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment
• Able to work rotating shifts including weekends and holidays
• Physical ability and stamina to carry heavy trays and stand for long hours
• Ability to handle the stress of a face-paced work shift up to ten (10) hours
• Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner
• Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members of the Company
• Requires the ability to lift and / or move up to 40 pounds
• Multi-tasking abilities
• Requires the ability to walk, bend, twist, and stand to perform normal job functions

Benefits:

• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)
• 401K Plan with generous Company Matching
• Disability Insurance
• Vacation and PTO
• Medical Insurance (Health, Dental, Vision)
• Employee Assistance Program (EAP)

About The Company

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2023 for being one (ranked 24th) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 90% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

Job Types: Full-time, Part-time

Salary: $23.00 per hour

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