Field Service Technician Jobs

Raymond West is looking for Field Service Technicians of all levels to service, troubleshoot, and repair all makes of material handling equipment at customer locations. Prior mechanical work experience preferred but not required, mechanical ability is enough! We determine this through a series of interviews and pre-hire testing. Pay is based on level of experience.

Raymond West Intralogistics Solutions is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties And Responsibilities

• Maintain an acceptable driving record as established by the company’s insurance carrier.
• Complete all paperwork transactions in a timely, neat, accurate and orderly fashion.
• Have the necessary tools to perform repair and scheduled service work.
• Train other employees as needed.
• Represent the entire company at all times.
• Repair all types of equipment that Raymond West sells and services.
• Establish a positive rapport with customers.
• Account for 100% of available time during working hours.
• Maintain good working knowledge of customers and equipment in assigned areas.
• Maintain a profitable billing level.
• Report accidents whether self or customer.
• Complete jobs within quoted time limits when applicable.
• Maintain an accurate assigned parts inventory, if applicable.
• Communicate with assigned Field Supervisor.
• Must follow all procedures in the company’s Employee Handbook.
• Follow all Service Department procedures.
• Must follow safety procedures and use good judgment in regard to safety.
• Must be willing to work out of town as necessary.
• Pass Raymond Certification and re-certification if applicable.
• Must be willing to work overtime when necessary.
• Must coordinate all overtime with assigned supervisor.
• Communicate all options to customers before proceeding with work.
• Update training and skills on a continuing basis.
• Maintain a clean and orderly (inside and outside) vehicle.
• Perform other specific duties and projects as assigned by the Service Supervisors or Managers.

Required Skills/Abilities

• Maintain a sound working relationship with other technicians and fellow workers.
• Must have working knowledge of basic D.C. electricity, basic A.C. electricity, internal combustion, and diesel engines.
• Proficient in Microsoft office Suite and similar software
• Willing to follow mandates and procedures of the Service Department.
• Must possess a valid driver’s license with no more than the allowable level of points on record, if applicable.
• Must have mechanical abilities.
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Maintain additional tools as required by duties and certification level.
• Must be able to fulfill essential job function in a consistent state of alertness and safe manner.
• Willing to assume more responsibility as required.
• Raymond Level 1 Certified or working towards that goal, if applicable.
• Ability to speak effectively before groups of customers or employees of
• Must have working knowledge of hydraulic systems.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be a team player, i.e., to work with peers.
• Ability to read, write and speak English fluently
• Must pass all available certificates appropriate to the position.
• Maintain personally owned tools according to approved minimum tool list.
• Must be self-motivated and able to manage time efficiently.
• Must be customer oriented.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
• Motivated to continuous self-development and training.
• Able to exhibit professional behavior at all times.
• Excellent Organizational Time Management skills
• Must be able to take direction.
• Excellent written and verbal communication skills
• Ability to deal with customers on a face-to-face basis.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must maintain a clean, neat, and professional appearance.
• Ability to write routine reports and correspondence.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required’

Education/Experience

• High school diploma, general education degree (GED) or equivalent.
• Minimum of 3 years breakdown experience or comparable service experience; or equivalent combination of education and experience.

Travel Requirement

• Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.
• This position will be based int eh field and require daily travel within assigned territories,

Physical Requirements

• The position will require employee to use hands to finger, handle, or feel and reach with hands and arms.
• The employee is regularly exposed to moving mechanical parts.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• Position will be required to go onto job sites to perform duties where construction is underway.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee is occasionally required to smell.
• The employee is frequently exposed to outside weather conditions and risk of electrical shock.
• Position is non-Sedentary
• The employee must frequently lift and/or move up to 50 pounds.
• The noise level in the work environment is sometimes loud.
• Position requires the employee to climb/balance/stoop/kneel/crouch and crawl

Pay Range

• $20.60 - $50.63

RW provides competitive, medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We are a drug free company._

This contractor and subcontractor shall abide by the requirements of 41 CFR

• 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.