Assoc Field Service Technician

We are seeking positive, hardworking candidates who are a motivated self-starter that works well independently with little or no supervision, but who thrives in a team environment. Join our world class team of diligent problem solvers, innovators, fresh thinkers and communicators who excite and inspire others. We are looking for energetic, detail oriented leaders that focus on execution, meet commitments, with a passion to exceed customer expectations.

Responsibilities

• Represent CDK in a personal and professional manner when responding to onsite service related issues.
• Accurate and timely completion of required documentation such as engineer activity reports, expense reports, timesheets, etc.
• Provide concise feedback on defects encountered while working with all products through the National Technical Support organization.
• Provide high quality installations, upgrades of all computer equipment sold by CDK.
• Continued education to remain current and increase knowledge on new and existing equipment.
• Interface with baseline region on service related issues.
• Promptly ship defective modules to NCS and test returned modules to allow for proper sparing for field activity.
• Respond to and resolve assigned onsite preventative and corrective maintenance calls
• Working with Technical Leads, configure and install network devices such as Cisco routers and switches, Meraki switches and wireless access points, Fortigate UTM devices.
• Provide 24 x 7 support for Clients and other FSR's when requested.
• Accurate and timely completion of required documentation at the client site (Port Maps, Visio Drawings, pre-site documentation, Check lists, Onsite Technical Analysis, etc.)
• Install and perform onsite repairs of simple network products.
• Obtain meaningful results from projects assigned and/or approved by supervisor.

Skills and Qualifications

• Good reading, writing and numeric/logic skills to interpret service calls, determine equipment defects, create service logs, measure electricity output, calculate billing charges, etc.
• Analytical reasoning ability in basic situations to isolate problems, determine solutions, etc.
• Ability to interact with upset clients and defuse possible client dissatisfaction. The FSR will most often be the person involved with the most difficult and tense situations at the client sites. Superior client relations’ skills are a necessity. Good understanding of CDK business and associated service strategies.
• Strong working knowledge of Windows based operating systems and applications.
• This position requires 80-90% regional travel with some overnight travel, and you must be available for overtime and some weekend installations.
• Good interpersonal and organizational skills.
• Ability to coordinate/organize activities, information, materials or other resources within tasks or projects such as peripherals, etc. to meet clients' needs on time.
• Be able to lift up to 50lbs objects
• Strong communication skills.
• Dexterity to operate a computer, keyboard, telephone, fax, photocopier, printer, multi-meter, tools (screwdriver, pliers, etc.) and tape gun daily
• Good working knowledge of network troubleshooting, routing and switching
• Ability to plan projects within established deadlines, etc.
• Ability to operate test equipment.
• Advance technical knowledge and the ability to isolate and resolve peripheral equipment: laser printers, impact printers and line printers problems.
• Superior troubleshooting skills.

• CCNA and MCDS Certification - preferred
• Preferred: BS degree in Computer Science or equivalent experience
• Minimum AA degree in Electronics, Computer Technology or equivalent experience.

Hourly Range

$20hr-$25hr

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.