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Multi Unit Area General Manager - F&B

Company

ISS Facility Services (US)
Address , Long Island City, 11101, Ny
Employment type FULL_TIME
Salary $130,000 - $135,000 a year
Expires 2023-07-21
Posted at 11 months ago
Job Description
Key Purpose

The Multi Unit Area GM provides leadership to multiple ISS Guckenheimer account operations in the New York City Area market. The Multi Unit Area GM collaborates and aligns (multiple) account locations for maximum success while upholding the firm’s long-held, core values. The successful individual will serve as a visible leader, and will foster a business environment that is both nurturing internally, and competitive with the market externally.
He/She/They will be responsible for the effective and efficient functioning of business by utilizing Guckenheimer/ISS guidelines, standards, and policies.
Success Criteria
  • Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of ISS Guckenheimer standards and concepts leveraging innovation and best practice opportunities’
  • Deployment of relevant projects following the global/local standards while having complete ownership of project roll out and completion
  • In partnership with internal and external stakeholders understand upcoming priorities and linking project delivery to the needs of the business
  • Participate and embrace the development opportunities
  • Successful delivery of prioritized projects and programs
  • Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement

Key Areas of Collaboration and Influence
  • External Partners and Suppliers
  • Local Excellence Functions
  • Account Organization
  • Account dedicated People & Culture, HSE, and Finance
  • Risk Management and Compliance
  • Communicate effectively with colleagues in the market, and across the company, so information is disseminated effectively and participate in project groups and meetings as required
  • Customer Organization
  • Use the account to promote and further develop ISS Guckenheimer
  • Transfer best practice

Ideal Candidate Experience
  • 5 years of multi-unit management experience in a food service / hospitality / retail environment; Foodservice/ Corporate Dining Operations Management ideal

  • Experience managing complex operations with direct P&L and growth accountability
  • Must be compassionate, consistent, and fair to the needs of the employee and of the Company
  • Must be willing to contribute and support your team with hands on approach to our operations
  • Must possess strong written and verbal communication and interpersonal skills
  • Must be detail oriented, organized, able to work independently, prioritize and multi-task
  • Culinary degree preferred
  • Must demonstrate a commitment to ISS Guckenheimer and client satisfaction
  • Reasoning Ability
  • ServSafe Certificate required or ability to become ServSafe Certified
  • Having run large catering operations or commissary kitchen operations

Key Accountabilities
Finance
  • Meet client subsidy / company goals for area
  • Maintain ROCA (Return on Controllable Assets) and inventory level goal
  • Use data and analytics to make informed business decisions

Client and Customer Satisfaction
  • Engage in quarterly business reviews
  • Maintains standards for Customer Bill of Rights
  • Maintain high visibility with clients

Operations
  • Ability to maintain excellent food quality standards throughout area
  • Maintain state of the art merchandising and décor in units throughout area
  • Drive accountability within teams
  • Maintain effective safety program
  • Adhere to company prescribed programs (Creativity, Safety Standards and Workers Compensation)

Administration
  • Area compliance with accounting standards
  • Follows all ISS Guckenheimer policies throughout area
  • Required compliance with purchasing guidelines

Communications
  • Actively demonstrates Core Values
  • Maintains supportive and positive working relationships with subordinates and peers

  • Supports ISS Guckenheimer open door policy
  • Effective written communication process

Physical Demands & Work Environment
  • Walking/Inspecting the site 50% of the time
  • Sitting at a computer for 50% of the time
  • Must be able to lift a minimum of 10 pounds
  • Must be able to work under pressure and time deadlines during peak periods

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $130k - $135k. Final compensation will be determined based on experience and skills, and may vary from the range listed above.

JOB DETAILS

Date posted:

MAY 15, 2023

Country:

UNITED STATES

Location:

LONG ISLAND CITY, NY, US, 11101-6902

Job Category:

FOOD SERVICES

Full time/Part time:

FULL TIME

Requisition ID:

35358