Experience Specialist/Receptionist Jobs

UnityPoint Health

Experience Specialist/Receptionist

Cedar Rapids, IA

Specialty Clinic

Monday-Friday 730AM-430PM

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Why UnityPoint Health?

• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https//dayinthelife.unitypoint.org/

RESPONSIBILITIES

• Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
• Other duties as assigned.
• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
• Open and / or closes the clinic following specific guidelines of the individual clinic.
• Greets patients and visitors and obtains accurate information and signatures for office records
• Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
• Perform functions other than described due to extenuating circumstances.
• Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
• Photo-copy & scan insurance cards and driver’s licenses.
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Adhere to all confidentiality policies and procedures.

QUALIFICATIONS

Education

• High School Degree or Vocational School Graduate

Experience

• Ability to understand and apply guidelines, policies and procedures
• Proficient in Microsoft Office
• Strong personable skills to interact with physicians, health care team members, patients and support systems
• Excellent computer skills and abilities
• Medical terminology/background a plus!
• Effective communication skills
• Customer and patient focused
• Strong customer service skills
• Previous medical office experience preferred