Executive Housekeeper Jobs

The Executive Housekeeper is responsible for all housekeeping operations for a timeshare resort property. Duties include ensuring quality and efficiency are delivered by the housekeeping team in line with MasterCard standards.

Develop and maintain positive relationships with resort management clients. A proactive leader who is able to hire, retain and lead a large housekeeping team in a fast-paced production environment. The Executive Housekeeper works with MasterCorp leaders and the support team to ensure high guest satisfaction scores are achieved.

Proven track record of leading, managing, hiring, retaining, and developing teams, both hourly and management

• Ability to manage conflict
• Prior experience managing financial performance and optimal scheduling for large teams.
• Proactive customer service and client service work history in a service environment. Preferably Hotel/Resort/Timeshare

Housekeeping Operations:

• Ensures guestrooms and employee areas are cleaned according to operating standards.
• Monitors room cleanliness scores and develops continuous improvement plan.
• Maintains strong working relationship with Front Office to ensure effective communications for operational issues.
• Ensures compliance with all housekeeping policies, standards and procedures.
• Inventories stock to ensure adequate supplies.

Departmental Costs

• Manages areas of operation to budget by reviewing P&L, budget worksheets and payroll.
• Supervises and approves the budgeting and ordering of guestroom and cleaning supplies.
• Keeps the Housekeeping team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
• Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints effectively.
• Celebrates successes and publicly recognizes the contributions of team members.
• Communicates expectations, recognizes performance, and produces desired business results.
• Develops goals and expectations for direct report managers.
• Empowers employees to provide excellent customer service.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Managing the Team

• Ensures that all staff are properly trained for their positions.
• Ensures property policies are administered fairly and consistently.
• Ensures employees are treated fairly and equitably.
• Manages employee progressive discipline procedures for areas of responsibility.
• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Establishes goals and objectives for all areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Maintains sufficient staff to ensure smooth operations.
• Directs staff to strive for continuous improvement in all areas of responsibility.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Job Type: Full-time

Benefits:

• Employee discount
• 401(k) matching
• Health savings account
• Dental insurance
• Flexible spending account
• Health insurance
• Referral program
• 401(k)
• Paid time off
• Employee assistance program
• Retirement plan

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Lake Lure, NC 28746: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Housekeeping Management: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person