Executive Desktop Support Technician

Description

The Defense Group of Leidos has a career opportunity for a Desktop Support Technician at The Pentagon, National Capital Region.

Executive Desktop Support Technician in support of the AFNCR IT Services program. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The Executive Support is responsible for providing AF Senior Officers (SECAF, CSAF, and all Air Force General Officers and SES personnel) executive desktop support, repair and/or installation support of existing and new hardware, software, network configurations and new system initiatives for all sites within the 300-mile radius of the NCR. Duties may include but are not limited to providing support in the Pentagon or Joint Base Andrews, General Officer Residences on base, assisting in the development and ensuring adherence to area-wide procedural/policy changes, roving site support services and on-call duties which consist of being available by phone overnight on a rotating schedule (one night per month on average).

Primary Responsibilities

• Work to achieve day-to-day objectives with moderate impact on the area/project team. Work independently on larger, moderately complex projects/assignments and assist other technical staff with tasks and assignments as needed.
• Experience with Bomgar and Windows PowerShell.
• Coordinate with the Communication Focal Point Manager any outages or issues with equipment other than the typical desktop issues.
• Technically strong and able to make quick, sound decisions.
• IT Service Management through Remedy 22.0.
• Troubleshoot Microsoft Office 365.
• Address any immediate customer issues and elevates any problems to the Executive Support lead to resolve any customer issues.
• Coordinate needed hardware and software repairs and resolve computer system problems including coordination between users and components of a local area network.
• Experience with Active Directory and NetIQ Directory and Resource Administrator.
• Professionally troubleshoot laptops and desktops.
• Support 113 Platinum and 300 Gold Customers in The Pentagon and National Capital Region area.
• Perform hardware and software diagnostics.
• Self-Starter.
• Experience with Remote Desktop.
• Participate in the evaluation of system configuration and software.
• Daily interaction with Senior Air Force Officers and Senior GS Civilians to troubleshoot computer problems.
• Comfortable in a fast-paced environment.

BASIC QUALIFICATIONS:

• Security +CE or equivalent level certification.
• Experience providing Desktop Support to executive and senior level staff.
• Secret Security Clearance.
• BS and 4 – 8 years OR High School Diploma/GED with 6+ years of relevant experience will be considered in lieu of a degree.

Pay Range:

Pay Range $66,300.00 - $102,000.00 - $137,700.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.