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Very Urgent Laptop/Desktop Support Role

Company

TechStar Consulting Services Inc. - Salem NH
Address Covington, LA, United States
Employment type CONTRACTOR
Salary
Category Staffing and Recruiting
Expires 2023-10-03
Posted at 8 months ago
Job Description
Position: Laptop WorkStation Support Role Location: Covington, LA and EL Segundo, CA (Onsite) Job Type: Contract to Hire :
  • Create the initial escalation path spreadsheet
  • Escalating issues to the appropriate product line team (i.e., network, Enterprise Mobility, etc.)
  • Perform patching and updates for any devices if needed and notify end users
  • Laptop and AD user access support
  • Refreshing/Updating hardware training materials (tutorials, workshops, etc.) for any devices
  • Ivanti unified Endpoint Manager for vulnerability/security patching
  • Hardware training for any devices
  • Update and refresh the escalation path spreadsheet anytime new changes are uncovered
  • Assisting end users with performing Hardware OS updates/refreshes for any devices
  • Hardware enrolment and provisioning for any devices
  • New hardware deployments for any devices
  • Escalating hardware issues to vendor if it cannot be resolved internally
  • SymantecAV client deployment and monitoring
  • Ensuring all compliance tasks are completed before the due date specified for the CMDB entry.
  • IRM for OS and Applications installed on the devices
  • Hardware troubleshooting for any devices
  • Create Laptop/workstation Windows OS images with different compliance/security hardening requirements for PCN protection Priority rating high/Critical BUs and Low/Moderate BUs using Chevron build process, release semiannually updated/ patched images for all supported Windows versions.
  • Monitoring the performance and usage of devices and providing regular reports and feedback to other teams and stakeholders. This may include tracking key metrics, such as the number of users, the types of applications that are being used, and any technical issues that arise.
  • Install customized windows images
  • Monitoring and performing all IRM tasks and controls from Service Now as it relates to devices
Thanks, Amit Kumar [email protected]