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Senior Desktop Support Technician

Company

Saint Peter's Healthcare System
Address , New Brunswick, 08901, Nj
Employment type
Salary
Expires 2023-10-04
Posted at 9 months ago
Job Description

Senior Desktop Support Technician

Information Technology

Senior Desktop Support Technician:
  • Provides advanced technical support to end users, provides comprehensive hardware and software support to all computer users throughout the institution, responding to inquiries, troubleshooting problems, and resolving issues in a timely manner, while ensuring excellent customer service and also serves as a Physician Liaison to ensure smooth access to the Saint Peter’s University Clinical system for doctor offices.

  • Stays updated with industry trends and emerging technologies to identify opportunities for process optimization and innovation.

  • Attends training and educational classes on advances in technology.
  • Image and deploy workstations, including setting up and configuring systems, installing operating systems and software, and ensuring proper network connectivity.
  • Upgrades hardware components, such as memory, hard drives, and peripherals.

  • Supports Windows Operating System, Microsoft Office Software, and All applications supported by the Information Technologies Department.

  • Supports niche applications such as KACE, SCCM, and Intune, and is responsible for their operations.

  • Generates reports and provides detailed documentation for technical processes and procedures.

  • Takes the lead on projects, offering guidance and sharing information with other technicians to provide support.

  • Assists in the management and maintenance of inventory for decentralized computer systems, maintaining an accurate inventory of computers used in the hospital.

Requirements:

  • Familiarity with networking principles and protocols, such as TCP/IP, DNS, DHCP, and VPN.
  • Strong analytical skills to quickly diagnose and resolve technical issues.
  • Ability to collaborate with cross-functional teams and provide technical guidance and support.
  • Excellent verbal and written communication skills
  • Proficient in creating and maintaining technical documentation.
  • Proficiency in desktop support tasks, including troubleshooting hardware and software issues, installing, and configuring software applications, and resolving user-related problems.
  • Strong knowledge of Windows Desktop Operating Systems and network technologies.
  • AAS Computer Science degree or equivalent preferred, or a minimum of 8 years of experience supporting end users in a technical environment.

Schedule: Onsite. Monday - Friday 9 am-5 pm. On-Call Availability

Pay Grade120