Event Day Security & Services Staff

The Standard
At Comcast Spectacor, we strive to win championships, deliver the best fan experience in sports and entertainment, and serve as a unifying force for the community. It matters how we get there. There is a standard.

• Collaborative - We are great teammates. We put each other and the organization first.
• Responsible- We are ethical stewards of the platforms, resources and access granted to us.
• Intentional - We are purposeful and consistent in building a culture that welcomes and respects everyone. We provide equal opportunities and treatment.
• Dedicated - We work hard and get things done.
• Informed- We make decisions based on data and analysis. We know our stuff.
• Innovative- We challenge the status quo. If there is a better way, we find it.

We hold ourselves accountable to the Standard.

Overview:

Everyone who works at Comcast-Spectacor is in the service business. Our goal is to provide our guests with a consistent level of excellent service. Every guest who walks through our doors should be greeted with a smile, friendliness, warmth and sincerity. Customer Service begins with the guest’s first impression of you and their first impression is formed by what they see. If you look professional and ready to serve, guests will assume that you are competent and that you know what you are doing. To be a successful member of our team your behavior, appearance, knowledge and skill must be exceptional.

We need our guests to come back and enjoy many events. By being pleasant and helpful and making them feel welcome and appreciated, you can enhance their entertainment experience.

Standards of Excellence:

• Smile, Greet, Say “How you doing”?

• Must know Wells Fargo Complex Guide

• Thoughtfulness of our guests and employees

• Offer help before the guest asks – May I help you? – NEVER say “Next”

• Get the answers or someone who can – I’ll find out – NOT “I don’t’ know”

• Appearance and Posture – complete compliance with our dress code; neat and well groomed, trimmed beard, clean shaven; uniform to fit properly; hems are to break at top of shoe, no cuffs permitted; fanny packs only; company issued pins. Posture – no leaning against chairs, walls or railings.

Essential Job Functions:

The primary responsibility of this position is guest safety and the security of the Arena with an emphasis on guest service. It is the responsibility of the Security Staff to enforce all rules, regulations and polices of the Wells Fargo Center. Some of your responsibilities are listed below, but are not limited to the following:

Nonessential Job Functions:

Qualifications:

Intellectual/Social/Physical Demands and Work Environment:

The intellectual/social/physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social Demands:
While performing the essential duties of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical Demands:

While performing the essential functions of the job, the employee constantly stands and/or moves about/around the facility to observe, report and provide superior service; constantly communicates with others to exchange accurate information and provide customer service.

Work environment:

The essential functions of this position are usually performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud to during events and minimal during non-events.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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