Event Concierge Jobs

Overview

The Event Concierge is the liaison between the Event Sales and/or Event Planning Manager, Hotel Operational Departments, and the on-site meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups.

There's no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more. 

Why join our team?

It takes a balance of innovators, relationship builders, and risk- takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Growth: Opportunities for internal career growth and expansion
• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

Responsibilities

• Attends daily Banquet Event Order meetings and weekly resume meetings as needed
• Detailed knowledge of the hotel meeting space, group dynamics and event details
• During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
• Manage and assist all aspects of hotel events to include day to day coordination
• Communication with other Event Concierge team and Managers to ensure seamless experience
• Assist Convention Services and Catering Managers as the onsite liaison between Meeting Planner and operational departments
• Basic knowledge of hotel departments and purpose in fulfilling guests needs
• Recommends special outside services when required
• Special projects as assigned by Department Manager
• Multi-task and prioritize multiple requests and information; time management skills are necessary
• Coordinates and attends pre-convention meetings prior to conference when scheduled
• Being proactive in problem resolution, keeping clients advised on status of events and functions, including items pending that need follow up
• Utilize Envision software for generation of necessary documents and changes as needed

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone
• Developed computer proficiencies, Delphi experience a plus
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
• Previous catering, convention services, meeting planning experience preferred. Prefer operations/administrative experience in hotels, with banquet operation knowledge. One plus years’ experience in face-to-face customer service role required
• Availability to work a varied schedule