Concierge - 3Pm - 11Pm

Overview

When you join Willowick, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Responsibilities
As a Concierge with Willowick, you will be responsible for organize, coordinate and implement various resident services and programs. You will act as the point of contact for residents. Responsibilities include, but are not limited to:

• Update the daily log pertaining to any events and report any concerns to management
• Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
• Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
• Support residents with use of luggage carts
• Book freight elevators for move-ins, move-outs, and furniture deliveries
• Maintain equipment inventory
• Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
• Monitor guest traffic and parking garage for team members and vendors
• Monitor security cameras and fire alarm panel
• Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution
• Ability to work a flexible schedule including weekends and holidays
• Excellent written and verbal communication skills
• Strong customer service orientation
• Two or more years’ experience in a customer service environment

PI212556805