Full Time - Concierge - Sea

Company Alaska Airlines

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary

The Lounge Concierge is responsible for checking in lounge guests, resolving guest inquiries and assisting with travel arrangements, and serving drinks and meals at Alaska Airlines lounges. As a member of the lounge team, this individual contributor role provides an inviting and comfortable environment for lounge members and guests through individualized interactions that create a hassle-free travel experience.

Key Duties

• Follows established procedures to maintain the cleanliness of the lounge.
• Supervised to deliver responses and resolutions to customer inquiries, assist guests with necessary travel arrangements (e.g., seat assignments, check-in service, reservations), and prioritize members' needs and requests in a tight time frame.
• Identifies creative solutions to handle unhappy or mishandled passengers.
• Processes new lounge member enrollments and renewals.
• Provides an inviting and comfortable lounge environment, establishing a personal connection with each guest.
• Promotes Alaska Airlines products and services (e.g., membership, day pass, etc.).
• Prepares and serves meals and beverages, including alcohol.

Job-Specific Experience, Education & Skills

Required

• Ability to bend, squat, stoop, reach and grasp.
• Able to make quick, sound decisions in a challenging and varied work environment.
• Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification.
• Able to multi-task while working under pressure.
• Must be authorized to work in the U.S.
• Willingness to serve alcohol.
• Ability to communicate in English.
• High school diploma or equivalent.
• 1 year of experience in guest service, or related area.
• Motivated to achieve excellent guest service.
• Typing speed of at least 25 WPM.
• Articulate and able to effectively communicate with confidence.
• Ability to lift up to 50 pounds.
• Ability to project a professional image and be approachable with strong social skills.
• Ability to stand for long periods of time.
• Minimum age of 21.

Preferred

• Airline industry experience.
• Strong marketing, sales, management, or customer service experience.
• Computer experience, including familiarity with Image and Solar.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $20.25/Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Comprehensive well-being programs including medical, dental and vision benefits
• Generous holiday and paid time off
• Generous 401k match program
• Quarterly and annual bonus plans
• Free stand-by travel privileges on Alaska Airlines & Horizon Air

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 4/12/2023

Employment Type Full-Time

FLSA Status Non-Exempt

Regular/Temporary Regular

Requisition ID 2023-10434

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.