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Enterprise Associate Account Manager
Company | OpenTable |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Restaurants,Technology, Information and Internet,Hospitality |
Expires | 2023-08-09 |
Posted at | 10 months ago |
- Must live in Chicago*
- Serve as a liaison between the client(s) and appropriate company departments
- Encourage customers to think differently about their business in ways that will help both parties achieve success.
- Educate restaurants about trends in the industry and offer unique insight.
- Provide follow-up with customers to ensure customer satisfaction.
- Support in providing customized product and operational presentations to existing customers.
- Provide accurate documentation and feedback through wins/losses, forecasts/pipeline, references & company’s account management systems (including Salesforce).
- Support account managers to build upon existing high-level relationships
- Leverage skills and client experience to continually evolve account management approaches and processes.
- Provide partners with data and reports to better run their operations
- Support the Enterprise sales and operations teams as needed
- Remain knowledgeable of, and adapt to, the company's solutions to facilitate sales and restaurant relations efforts.
- Maintain communication records & prepare productivity reports as required.
- Support the Account Management team in consistently meeting and exceeding retention, revenue, and other goals, as assigned.
- Support account managers to manage and maintain restaurant relationships to ensure high retention of current clients.
- Demonstrated success working in an unstructured and entrepreneurial environment.
- Ability to work across all U.S./Canadian time zones as needed.
- Ability to collaborate effectively with cross-functional teams within the company to ensure a seamless customer experience.
- Strong interpersonal and communication skills
- Proven ability to work across many departments to solve problems and achieve results.
- University degree preferred.
- Knowledge of restaurant operations.
- Self-motivated with demonstrated ability to perform well under pressure and against bold goals and deadlines.
- Proficiency in Word, Excel, Google Slides, and online meeting solutions.
- Excellent presentation skills; strong writing skills.
- High-reaching, tenacious and results-driven.
- Analytical and problem-solving skills to interpret data to drive business decisions.
- Capacity to grasp and learn complex concepts quickly and independently.
- Aptitude for gathering and using data to inform and persuade others to make business decisions.
- OpenTable software experience a plus.
- Excellent organizational, documentation, and time management skills.
- Experience using Salesforce or an equivalent CRM solution is a plus.
- Demonstrated success in building and maintaining business/customer relationships.
- Attention to detail in administrative responsibilities.
- Account management or equivalent experience.
- Flexible work-life balance
- Generous Paid Parental leave
- Flexible Spending Accounts
- 4 weeks of paid vacation
- Day off on your birthday
- Generous retirement plans
- Awesome health, dental and vision insurance plans
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