Cruise Vacation Agent, Disney Cruise Line (Celebration, Fl)- Full Time

Walt Disney World Resort

May 13, 2023

Job Summary:

Disney Cruise Line is currently looking for Cruise Vacation Agents, bilingual English speakers with fluency in Portuguese and/or Spanish preferred.
Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent!
Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center.
As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation.
This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working from home is a functional private workspace with high-speed internet.
The starting pay rate for this position is $17.85/hour.

Responsibilities:

• Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise
• Flexible with work schedule, including working additional hours, weekends and holidays
• We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises
• We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
• We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
• Meet required departmental metric expectations as well as maintaining efficiency goals
• Complete all required Company trainings and compliance courses as assigned

Basic Qualifications:

• Navigate between multiple and concurrent computer applications
• Written, verbal, and interpersonal communications skills
• Operate a computer within a Microsoft Windows environment
• Sales and service experience in a guest-centric environment

Preferred Qualifications:

• Previous experience within call center environment
• Sales and closing skills and the ability to overcome objections
• Prior Disney, travel industry, cruise industry or related field
• Ability to speak Portuguese and/or Spanish

Additional Information:

KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, cruise, dcl,