Enrollment Services Specialist - Registration/Records

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Enrollment Services Specialist - Registration/Records
Salary
$15.00 Hourly
Location
Quad Cities Campus - Moline, IL
Job Type
Full-Time Staff
Job Number
22-00251
Department
Enrollment Services
Opening Date
08/25/2023
Closing Date
9/8/2023 11:59 PM Central

• Description
• Questions
• Benefits

General Information & Responsibilities
The Enrollment Services Specialist – Registration/Records is responsible for student registration and the academic records process including maintaining electronic records, managing wait lists, issuing transcripts, performing data entry, and providing appropriate personnel with necessary information.
Description of Duties
Description Of Essential Duties

• Follows FERPA compliance by maintaining confidentiality, security, and permanency of academic records and student information.
• Monitors wait lists and notifies students via email regarding status.
• Manages online transcript request downloads using the National Student Clearinghouse and issues student transcripts upon proper request, following up with processing as needed.
• Registers students for college coursework, by processing course adds, drops, cancellations, and reinstatements.
• Coordinates registration and transcript delivery, to either high schools or colleges, for students who are dually admitted and/or participating in specially linked programs.
• Enters academic records into Banner, as needed, for students who attended prior to 1992.
• Maintains a working knowledge of all job-related modules in the Banner student database system, including document imaging.
• Provides student information to authorized agencies, such as National Student Clearinghouse, requesting enrollment and degree certification or verification.
• Stationed at the front counter, this position answers phone calls, replies to emails using department email inbox, and provides customer service to students and visitors.

Description Of Other Duties

• Assists students with online registration problems.
• Assists the Registrar in the development and implementation of procedures related to admissions, registration, and academic records.
• Assists with training departmental staff, including student workers.
• Performs other job-related duties as assigned.
• Researches information for discrepancies such as addresses, social security numbers, etc.
• Provides good customer service and disseminates information to customers served by Enrollment Services (e.g. in person, via phone, email, mail, etc.).
• Provides information from student records to academic and faculty advisors.

Overall Accountabilities

• Maintains confidentiality of records and information.
• Accuracy and efficiency of work.
• Ability to work as a team player.
• Demonstrates Black Hawk College core values.
• Maintains up to date job knowledge.
• Ability to communicate in a pleasant and professional manner with others.

Principal Working Relationships

• Works directly and cooperatively with Enrollment Services staff.
• Works directly with the Registrar.
• Works cooperatively with students, high schools, and other higher educational institutions.
• Works cooperatively with the general public.
• Works cooperatively with all other student services departments and faculty.
• Works cooperatively with all other college employees.

Education & Experience
EDUCATION AND EXPERIENCE: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)

• Ability to perform accurate data entry into a database required.
• Experience using Microsoft Office software which includes proficiency in Word, Excel, and Outlook required.
• Associate's degree or a minimum of 60 college credit hours required.
• Excellent verbal and written communication skills required.
• Knowledge of Banner student information system preferred.
• Previous front-line customer service experience required.
• Demonstrated ability to organize workload and follow through on assignments with minimum supervision required.
• At least three years of experience working in an office setting performing clerical work required.
• Demonstrated experience working with confidential records and information required.

PHYSICAL DEMANDS: (The physical demands described here are representative of those that must be met by the employee to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the Essential Functions.)
Standing: 15% Sitting: 75% Bending: 5% Reaching: 5%
Lifting: occasionally
Lifting weight: 40 lbs.
The above statements reflect the general details necessary to describe the principle functions of the described job; it is not an all-encompassing statement of all the work requirements that may be necessary to perform the job.
Supplemental Information
Black Hawk College does not sponsor employment visas.
Black Hawk College is an AA/EEO employer.
Covid-19 Notice
We encourage everyone to continue to self-monitor for COVID-19 symptoms regardless of vaccination status. If you have questions regarding COVID-19, please send an email to [email protected]
While you contribute your talent and enthusiasm to BHC, as an eligible employee you will have access to outstanding health benefits, ample time off, a pension plan, educational opportunities, and much more. In this section, you will find an overview of our comprehensive and generous benefit programs. Be sure to check out the Compensation section as well.
Core Benefits
Medical
Prescription Drug Plan
Mail Order Pharmacy
Dental
Vision
Basic Life Insurance
Tuition Waiver
Employee Assistance Program
Long-Term Disability
Flexible Spending Account (FSA)/Dependent Care Account (DCA)
Paid Holidays
Free use of fitness center
Sick Leave
Vacation
Personal Days
Retirement Pension Plans
State University Retirement System of Illinois (SURS): Employees working in a regular and continuous position or one in which services are expected to be rendered on a continuous basis for at least four months or one academic term, whichever is less, may be eligible to enroll in SURS. To learn more about SURS, visitwww.SURS.org.
Optional 403b Tax-Deferred Investment Program: Employees may set up a 403b plan through Empower Retirement.
01
Do you have an Associate's degree or a minimum of 60 college credit hours?

• No
• Yes

02
Do you have at least three years of experience working in an office setting performing clerical work?

• No
• Yes

03
Do you have experience using Microsoft Office software which includes proficiency in Word, Excel, and Outlook?

• Yes
• No

04
Do you have previous front-line customer service experience?

• Yes
• No

Required Question
Agency
Black Hawk College
Address
6600 34th Ave
Moline, Illinois, 61265
Phone
309-796-5222
309-796-5224
Website
http://www.bhc.edu