Onboarding & Enrollment Care Coordinator

Oshi Health – Remote Care Coordinator: Onboarding & Enrollment

Thank you for considering this job posting. If you apply for this position, there is no need to submit multiple applications for the same title. If your profile matches the requirements for any of our Care Coordinator openings, rest assured that we will carefully consider your candidacy and reach out to you for further steps. To streamline the process and ensure a prompt response, we kindly discourage duplicate applications. Your cooperation will help expedite the follow-up process.

Are you passionate about patient care and looking to work as part of a multidisciplinary care team to improve the digestive health of a large population on a national scale?

Are you ready to create a revolutionary new approach to digestive health care with a radically better patient experience while bending the cost curve down?

Do you share our belief that telehealth and data-driven remote care can provide more accessible, convenient, supportive and whole-person approaches to diagnosing, treating and controlling symptoms for GI conditions?

Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy and an ability to adapt quickly?

If so, you could be a perfect fit for our team! We are a group of like-minded professionals who share a common mission and passion for helping others and a desire to build an industry-leading service in the GI space.

About Oshi Health

Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a whole-person approach to diagnosing, managing and treating digestive health conditions.

We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support. Our care is delivered virtually through our app, via secure messaging and telehealth visits. When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at:

We are seeking an Onboarding and Enrollment Care Coordinator who is passionate about connecting and engaging new members into the Oshi Health program. As a core member of the clinical team, you will take pride in supporting our mission and drive towards achievement of our member acquisition goals by verifying real time eligibility and ensuring each onboarding appointment is well prepared. You will have access to ongoing training and support from a GI focused team to help you develop an expertise with eligibility and insurance processes and digestive health conditions.

What you’ll do?

• Engage new enrollees and potential members: educate them on the onboarding process, program benefits and assist members in overcoming barriers to enrollment such as app download and telemedicine related questions and issues.
• Collaborate with a multidisciplinary team of care providers (including MDs, NPs, RDs, Behavioral Health Providers, and Health Coaches) to provide a whole-person approach to member care.
• Drive achievement of member acquisition targets by supporting a high volume of new members in enrolling and scheduling their first appointment through use of various channels: i.e. introductory phone/video calls, Live Chat, SMS, email, and/or in-app chat.
• Communicate and explain the Oshi Health program qualifying criteria to ensure members understand eligibility and cost of care related to internal Oshi services prior to onboarding
• Develop and maintain positive member relationships through effective and timely communication throughout the enrollment process to ensure successful completion of the initial visit
• Ability to own the outcome with timely responses both internally and externally with potential members, appropriate prioritization, and the ability to independently assess the level of communication and outreach required to achieve enrollment goals.
• Function as a liaison to strengthen the interaction between healthcare providers and members and their families, effect resolution to issues, and ensure the onboarding visit is well prepared and well utilized.
• Openness and ability to cross-train in additional care coordination tasks and responsibilities to support full cycle member engagement.
• Partner with the Clinical Operations leadership team to define and help iterate on strategies for member care coordination.
• Assess for and address any technical difficulties that could be preventing member enrollment.
• Manage key reports and track relevant data to identify successes and drive refinements in operational processes.
• Possess billing and insurance expertise to verify insurance and eligibility for Oshi Health services prior to the initial visit; troubleshoot issues as they arise and effectively communicate with all stakeholders to ensure smooth member onboarding

Who You Are?

• Background knowledge in navigating health insurance plans and coverage on the part of patients. Must be able to provide breakdown of benefits analysis to consumers.
• Minimum of 2-3 years experience working in a healthcare coordination, care or case management role, preferably in a digital healthcare environment
• Completed a degree in a health and science related field, i.e. biology, psychology, health science and nutrition, nursing, etc
• Must be able to work Wednesday through Sunday 8am-4pmEST
• Excellent customer service qualities required.
• Excellent verbal and written communication skills required.
• Fluent in healthcare terminology or working understanding of clinical concepts.
• Comfortable and competent with using common administrative technologies (e.g. Zoom, Slack, Office or equivalent), charting electronically in EMR/EHR systems , experience delivering on telehealth platforms preferred.
• Needs to be able to work in a cross-functional interdisciplinary modality and effectively create solutions for complicated patient concerns.

What you'll bring to the team?

• Operate with high integrity and accountability for results
• Must be result-oriented, a quick learner and self-starter
• Ability to roll up your sleeves to get things done yourself, as well as work in a cross-functional team environment
• Thrive in entrepreneurial environment, comfortable with ambiguity, and confident in making decisions
• Well organized, ability to manage multiple projects at once, eye for details, and collaborate within and across teams
• Ability to solve problems, think outside-the-box, and be resourceful

Why Work At Oshi?

We’re revolutionizing GI care — and our employees are driving the change. We’re a hard-working and fun-loving team, committed to always learning and improving, and dedicated to doing the right thing for our members. To achieve our mission, we invest in our people:

We make healthcare more equitable and accessible:

• Virtual-first culture: Work from home anywhere in the US
• Thrive on diversity with monthly DEIB discussions, activities, and more
• Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity
• Mission-driven organization focused on innovative digestive care

We take care of our people:

• Access to a “Life Concierge” through Overalls, because we know life happens
• Tailored professional development opportunities to learn and grow
• Competitive compensation with a starting pay range of $45,000-$52,000
• Employer-sponsored medical, dental and vision plans

We rest, recharge and re-energize:

• Team events, such as virtual cooking classes, games, and more
• 13 paid company holidays to power down
• Recognition of professional and personal accomplishments
• Unlimited paid time off — take what you need, when you need it

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health’s policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at

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