Engineer, Systems (Vmware/Sccm) - Dallas, Tx

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT!

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers’ customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Engineer, Systems (VMWare/SCCM) - Dallas, TX

Job Summary:

As an Engineer, you will be responsible for monitoring and managing customer internal infrastructures and their platforms under direct supervision of the Engineering Manager. The engineer will be the primary point of contact for all incidents assigned to them and retain ownership until resolution unless otherwise advised. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Engineer will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA’s while documenting all actions and communication in the ticketing system, ServiceNow.

Travel Requirements:

This position will not require travel. This will be a hybrid role.

Job Responsibilities:

• Be available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate.
• The engineer will be expected to develop additional skills in other products as business needs dictate.
• Effective communication amongst the team and with other engineering verticals and management.
• To carry out testing of new features, and functionality as required and to help develop plans to implement and verify that they are operating correctly in the live network.
• Other duties as assigned.
• Provide feedback to management on process improvements and areas of concern.
• Provides emergency on-call support on a rotating schedule.
• Maintains excellent communication with NOC team on all tasks and projects. Responsible for communicating with customers, peers, team and managers regarding incident and change management. Creates and maintains good technical documentation.
• Manage service tickets that are assigned to your personal and team queue.
• A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.
• Respond to customer service calls and emails in agreed upon timeframe.
• To troubleshoot and resolve equipment, configuration and affected problems and to track vendor support cases through to problem resolution on production issues.
• Troubleshoot client device and application issues via phone and remote access.
• Oversees the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects.
• Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.

Technology/Area of Specialization:

• Working knowledge of Microsoft Windows and *nix operating systems
• VMware NSX, VMware vSAN, VMware SRM, Cisco UCS, Cisco Nexus switching, EMC Avamar, and Nutanix expertise are a plus
• Technical understanding of enterprise networking and virtual network technologies
• Technical understanding of traditional and virtual backup solutions
• Technical understanding of software defined network solutions
• Expertise in VDI Management
• Network and server troubleshooting experience
• Expertise with block level and file level storage protocols, SAN switching, and enterprise storage arrays and replication technologies
• Expertise with VMware vSphere, PowerCLI, and/or vSphere SDKs
• Expertise with VMware Horizon
• Technical understanding of software defined storage solutions
• Technical understanding of TCP/IP and the OSI model

Basic Knowledge, Skills, and Abilities:

• The ability to function in a team environment and recognize and take on tasks with self-direction.
• Cisco or other vendor certifications pertinent to the engineering vertical.
• A history of successfully managing and operating multi-vendor environments.
• Passion to continue learning and expanding your knowledge.
• Maintaining complex operational processes
• Good problem-solving skills
• Comprehensive verbal and written communication skills
• Excellent interpersonal skills
• Handling and Escalating highly impacting operational issues to upper Management and/or 3rd party vendor escalation
• Strong interpersonal skills and expert level relationship management abilities – showcasing the ability to work well with many levels of client engineering and management.
• Ability to work with broad range of experience levels
• Strong communications skills including the ability to communicate technical information in using non-technical language
• Previous experience or aptitude to be successful in an Operations capacity
• Customer service skills and client focus
• Ability to work on several problems simultaneously
• Ability to remain calm and courteous in periods of stress

Education and Experience:

• VMware VCP is required; Cisco CCNA strongly preferred. Nutanix NCP, NetApp NCDA, and EMC EMCISA certifications preferred with the ability to acquire them within 12 months of employment
• Bachelor’s degree or equivalent experience and/or military experience
• 2+ years’ experience troubleshooting infrastructure devices applicable to engineering vertical
• 2+ years working in a Network Operations Center
• 3+ years of hands on experience with virtualized, enterprise compute and storage infrastructure
• 3+ years experience with SCCM administration and engineering
• A drive for Achievement and Effort, Adaptability/Flexibility, Attention to Detail, Analytical Thinking, Teamwork, Dependability, Initiative, Integrity, Persistence, Stress Tolerance.

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ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization. Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients’ IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit: http://www.presidio.com

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Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected] for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected].

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3rd Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3rd Party will be considered a gift and property of Presidio, unless the Agency/3rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.