Employee Relations Specialist - The Cosmopolitan

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARY PURPOSE:

The Employee Relations Specialist is responsible for the execution of the employee relations processes and practices, providing consultation and guidance to managers, delivering and ensuring appropriate responses to any related employment issues that arise, handling full cycle investigations and providing recommendations in partnership with the property/corporate Human Resources department and business operations that support a positive employment climate. It is the primary responsibility of the Employee Relations Specialist to provide advice and counsel to managers and employees in the resolution of employee‐related problems, discipline, and discharge. All duties are performed in accordance with property and MGM Resorts policies, practices and procedures.

• Complete and maintain appropriate case file documentation in Ethicspoint, to ensure a full picture of employee relations activity – informal and formal processes, advice given, outcomes issued, inquiries, etc.
• Maintain strict confidentiality of information to include, but not limited to, conversations, documents, hotline complaints and investigations. Exercise sound judgment in handling or working with confidential data and situations.
• Work closely with both corporate and property surveillance and security personnel to obtain investigation information if applicable.
• Manage effective case management of people related issues such as: complex ER issues, disciplinary actions, legal issues (harassment, discrimination, accommodations, etc.), policy interpretation/application and investigations. Ensures action is being taken to address these issues and provides insight and feedback to managers and other stakeholders as appropriate.
• Collaborate and consult with various individuals and departments, establish and maintain effective working relationships with all levels of management, employees and Subject Matter Experts such as Legal, Internal Audit and Compliance and HR Business Partners as needed to coordinate investigation‐related activities and determine outcome recommendations.
• Identify opportunities for improving ER policies and procedures based on COE analytics and trends. Collaborate with ER Partners on formulating and implementing solutions.
• Promote direct communication, proactive problem resolution and positive rapport amongst employees and managers.
• Perform other job‐related duties as requested.
• Collect sensitive and confidential information and documentation from appropriate sources, including through claimant, witness and targeted employee interviews; prepare and submit reports related to investigations; and propose remedial action based on investigation findings.
• Investigate and evaluate cases of employee dissatisfaction or misconduct. Interview employees and other relevant stakeholders in order to effectively and impartially assess the situation or perceived problem. Visit affected departments, contacts supervisors, reviews relevant policies and objectively documents all facts and opinions relevant to the case. Report findings and consults with COE and business unit leadership on appropriate responses and solutions.
• Work closely with property or corporate HR Business partners to ensure constant collaboration and communication to provide counsel and facilitate prompt and effective resolution of workplace conflict which addresses issues for employees, managers, and leaders in a manner consistent with MGM Resorts policies, practices and legal considerations.

MINIMUM REQUIREMENTS:

• Bachelor’s Degree in Human Resources, Business Management, Hotel/Hospitality Administration, Communications, Marketing or a related field; or equivalent experience.
• Two (2) years of experience in Human Resources, Operations, Business or a related field.