Elsa Rx Tech - Pharmacy Care Representative - Part-Time

Overview: H-E-B is one of the largest, independently owned food retailers in the nation operating over 400 stores throughout Texas and Mexico, with annual sales generating over $25 billion. Described by industry experts as a daring innovator and smart competitor, H-E-B has led the way with creative new concepts, outstanding service and a commitment to diversity in our workforce, workplace and marketplace. H-E-B offers a wealth of career opportunities to our 110,000+ Partners (employees), competitive compensation and benefits program and comprehensive training that lead to successful careers.

: H-E-B operates over 280 pharmacies throughout Texas, employing over 800 Pharmacists while maintaining a 6:1 Technician support ratio. Joining the H-E-B Pharmacy team is an opportunity to make a difference, help people live healthier lives, and provide a level of service that extends beyond filling prescriptions.
As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources-People-drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... strong team-orientation? willing to pitch in at any moment for any reason?
HEAD FOR BUSINESS... understanding of how your customer service attitude affects our Pharmacy - s reputation?
PASSION FOR RESULTS... drive to self-motivate, and work with little direct supervision?
We are looking for:

• Strong communication skills
• Experience in retail (preferred)

What is the work?
Customer Service / Patient Care:

• Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care

- Promotes / fosters - Greet, Ask, and Thank - and H-E-B telephone strategies; directs calls to appropriate Partner

• Maintains manual signature capture receipts; scans into RXEVO in a timely fashion
• Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO
• Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
• Obtains /returns tills from bookkeeping; processes customer transactions at register
• Properly processes / clears prepaid prescriptions
• Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
• Ensures all prescription deliveries are finalized; prints RX delivery ledger daily
• Directs customers to counseling window for Pharmacist consultation
• May participate in other professional services activities
• Completes contact patient queue
• Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
• Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area
• Assists Technicians and Pharmacists to ensure complete, efficient production for the shift
• Files / maintains prescription hard copies

Inventory Management:
- Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short

• Complies with Return to Stock SOP to locate prescriptions via inventory management queue
• Records fridge and freezer temperature logs
• Ensures caps, vials, bags, etc., are correctly stocked
• Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)

Compliance / Sanitation:

• Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)

- Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions

• Complies with Central Fill check-in procedures
• Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines
• Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable
• Removes trash from department; complies with trash compactor processes

What is your background?

• Minimum age 18 (mandatory)
• Experience in retail; experience in pharmacy a plus
• High school diploma or equivalent
• Experience working in a fast-paced environment

- Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)
Do you have what it takes to be a fit as an H-E-B Pharmacy Care Rep?
- Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs

• Strong communication and customer service skills
• Mathematical skills (including calculating measurements)

- PC skills, including MS Office and H-E-B software and programs required by the job

• Ability to demonstrate strong telephone etiquette
• Ability to work in a team environment
• Ability to manage multiple priorities and shift focus between tasks
• Willingness to cross-train
• Cash-handling skills
• Ability to maintain composure in high-stress situations
• Ability to work with little direct supervision

Can you...

• Regularly lift 30 lbs or more
• Stand for extended periods (up to 12 hours)
• Work rotating shifts, including nights and weekends
• Fulfill vision requirements for the job, specifically close vision and color vision
• Function in a fast-paced, retail, office environment

- Maintain H-E-B Rx screener status, including required recertification
12-2021