Ecommerce Home Appliances Specialist

The E-commerce Home Appliances Fulfillment Specialist is a critical role to the growth of the Samsung.com appliance business and requires the ability to demonstrate strengths in both strategy and execution.
The role will have tactical day-to-day operations for eCommerce fulfillment such as running and monitoring open orders daily, working with our internal teams, and our fulfillment provider to quickly resolve and have orders shipped on time and fix orders that are outside our service level. This will require day-to-day operational support to collaborate between Supply Chain, Customer Service, Logistics, Transportation and IT Teams. You will need to diagnose and understand the underlying operational issues and opportunities in the business and work on initiatives to address them. This position will be responsible for developing key reporting and IT requirements; as well as, documenting process flows to illustrate and understand the current integrations with our partners and how our systems work. This will be used to identify issues and drive process and system improvement requirements. Managing and using data to identify to get ahead of any delays or issues for open orders or deliveries is a key function of the role. Successful candidates will have the ability to proactively solve both short-term and long-term issues effectively.

• Monitor and take action on exception reporting and understand measurements of KPIs for lead times, shipping time, backorders, and shipping exceptions to track progress towards operational goals for direct eCommerce business.
• Develop and maintain constructive and cooperative working relationships with all stakeholders.
• Work with Logistics on filing claims against 3PLs and shipping partners.
• Utilize surveys to analyze and drive improvements based on qualitative feedback.
• Support day-to-day business operations of eCommerce reviewing orders and collaborating with teams to prevent back orders and ensure accurate delivery promise messaging on Samsung.com.

• Strong analytical and problem-solving skills.
• Excellent communication skills (verbal and written)
• Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software applications.
• Ability to navigate the Samsung organization to gather information, elicit feedback, and engage other teams for collaboration.
• Verbal and written communication skills, attention to detail, problem-solving and interpersonal skills.
• Ability to work under pressure and deadlines. In addition, one must be able to manage multiple projects and often competing priorities.

Education/Experience:

• 2-5 years relevant experience in fulfillment and direct-to-consumer eCommerce business operations
• Bachelor’s degree required
• Experience with eCommerce, Retail, or Home Appliances businesses

• Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.