Data Analysis, Sr. Manager-Ecommerce

Data Analysis Sr. Manager

Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.

Position Overview:

1. Data Analysis Sr. Manager to support e-Commerce growing need of business intelligence, insights/dashboard management, strategic development, data modeling, advanced analysis techniques, customer experience, and related best practices.

2. Contribute to and lead the strategic business decision-making by deriving insight from the market and consumer data on the main issues of the brand, product and channel.

3. Contribute to mid-term and long-term business opportunity identification by understanding the consumer needs and trends from internal and external data.

4. Provide data analyst support to our stakeholders to maximize mutual trust and strategic execution by enabling business and market insights

Responsibilities and Duties:

1. Conduct ad hoc analyses to identify critical insights to drive business performance and inform strategy development for new initiatives and business opportunities
2. Business continuity through platform/data availability is critical – this team member will understand when and how to raise issues to senior leadership for further guidance. Will work with issues owners to track high-level progress, drive accountability, and resolve issues across e-commerce
3. Understand S.com journeys – ensure data and systems are developed with the relevant functions that generate win-win that will allow s.com to connect the dots and identify and prioritize opportunities to improve and/or create processes.
4. Learn S.com operations across different lines of business and leverage those understandings to ensure the direction of projects and activities support stakeholder needs. Educate more junior team members
5. Key role in managing Ecommerce dashboards and reporting including design, data modeling, capabilities, automation, and templates.

1. Key role in the team’s efforts to support the foundational projects connecting to our insights platform, especially around data management/design, data warehousing, optimizations, and best practices to enable insights and actions from stakeholders.
2. Perform and supervise more junior team members in ad hoc analyses to identify opportunities and develop actionable recommendations through a rigorous, data-driven process; work proactively to uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution.

Background/Experience Required:

• Advanced skills with MS Excel
• Systems familiarity in SAP, CRM, call management tools or similar/related systems
• Experience with business process design/improvement, including gathering requirements, documenting workflows and developing specifications (business framework and wireframe design, technical and QA documentation)
• Experience to interact with IT teams (internal and external partners) to foster better data/system understanding, sourcing, flow, etc
• Experience developing Tableau dashboards (or similar platforms [Power BI, Domo, etc.])
• High competence/comfort with generating and evaluating queries
• Knowledge/expertise/experience
• Experience with ServiceNow or other major CRMs is a plus
• Experience with Python, R, SAS, Hadoop (Hive, Pig), or similar systems
• Experience with Google or Adobe Analytics is a plus
• Data science and/or statistical modeling experience is a plus
• Analytical skills with experience in root cause analysis
• Experience using enterprise CX platforms such as Qualtrics, Medallia, or InMoment, similar
• Experience in data analytics, process improvement, customer feedback management, or similar data driven improvement experience

• Comfortable using a variety of tools (and learning new ones) to analyze data such as BI tools (Tableau, PowerBI, etc.), Excel, SQL, Python, etc.
• General Skills
• Ability to communicate effectively across different levels and businesses
• Comfortable learning new platforms and technical skills related to data
• Analytical and organized
• Ability to develop direction from vagueness or ambiguity

• Bachelor’s computer science, statistics, math or a similar field (required)
• Master’s degree (preferred)
• Education (include higher education, certifications, and whether required and/or preferred)

Necessary Skills and Attributes:

Demonstrated ability to interact at all levels within s.com organization, as well as Finance leaders and HQ contacts. The ability to negotiate with and convince others, in a potentially adversarial environment, including s.com leadership, directors and managers with opposing views to accept/approve plans, technical and project recommendations. The ability to plan, organize and prioritize multiple strategic programs and simultaneous performance objectives. The ability to write, read, interpret, explain and act based on a thorough understanding of technical documents, engineering materials and contracts or related documents. Ability to make professional sales and business presentations in writing, through email, reports, or orally, including complex business and technical matters to an audience of high technical skills, management and operational experience.