Duty Manager, Flight Service Ioc

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Flight Service Team within the Customer Experience Division.
• Responsible for serving as the liaison between multiple departments located at Integrated Operation Control (IOC) and Flight Service.

What you'll do

• Ensures proper event notification and reporting
• Participates in operational calls, creating operational reports and a delay summary for distribution to Flight Service leadership, as well as requesting reports from flight attendants via the Corporate Event Reporting System (CERS)
• Ability to work shifts including overnights, weekends, holidays and overtime
• Ability to work a flexibile schedule including rotation of shifts and days off
• Duty Managers communicate and coordinate with Flight Service Management, Crew Scheduling/Tracking, Risk Management , Association of Professional Flight Attendants (APFA) as well as flight attendants regarding significant events or diversions that impact crewmember
• Acts as first point of contact for notification of operational events that may impact the health, safety or security of flight attendants

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED Equivalency

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training
• 2 years Flight Service experience
• 1 year crew tracking/scheduling experience

Skills, Licenses & Certifications

• Knowledge of contract labor groups
• CERS experience
• Abliltiy to exercise sound judgment and good decision making
• Microsoft Office and Sabre experience
• Ability to multi-task and manage several projects, events, and programs simultaneously

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

Feel free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.