Driver & Identification Service Center Specialist

Do you have a passion for customer service? Want a career where you can make a positive impact on the public and improve the safety of roadways? If so, the Iowa Department of Transportation has the right position for you! The Des Moines River Place Driver’s License Station is looking for a new member to join its team.

Our Driver’s License Specialist Will

As a Driver’s License Specialist, you’ll be responsible for issuing licenses or IDs, administering drive tests, and answering questions about driving records and eligibility. You will be a customer service expert in Driver and Identification Services. We have many modems to help customers and you must be comfortable with them all.

• Ensure each driver is capable of safely operating the vehicle for which they are licensed
• Become a subject matter expert on driver’s license eligibility and licensing requirements as well as identification requirements based on the federal REAL ID standards
• Administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills and road driving examinations

Iowa DOT’s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT’s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.

Shift: Monday- Friday 8:00 AM- 4:30 PM; occasional in-state travel should be expected to report to various locations for testing.

What We Offer YOU

• Competitive pay and benefits package including health, dental, flexible spending, and life insurance
• Insurance benefits start first of the month following 30 days of employment - Monthly insurance premium (Iowa Choice*):

Single: $54/mo. employee share; $715/mo. state share

Family: $180/mo. employee share; $1,624.00/mo. state share

• Employee Discount Programs from variety of vendors (vision, cellular, fitness, recreation, season passes, travel, counseling; legal, financial)
• Optional 401A plan with employer contributions
• Other insurance options are available. Please review HERE .
• Opportunities for professional growth and development
• Paid time off effective immediately (biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year)
• Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match

Work Conditions

When administering drive tests, you’ll be exposed to all weather elements for an extended period of time.

Special Requirements

• After Hire: Must obtain and maintain required American Association of Motor Vehicle Administrator certifications, must attend a Motorcycle Rider Education Safety course, and attend department training sessions as required.
• Before Hire: Must possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license) and must pass federal and local name based and fingerprint criminal history background checks.

NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C.

• 30301 note, as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.

If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to the following email: [email protected]
Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• A total of three years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate.
• Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.

For additional information, please click on this link to view the job description (Download PDF reader). l