District Service Manager - Savanah, Ga

Remote: This position does not require an employee to be on-site full-time to perform most effectively. The employee’s role enables them to work at a GM facility or off-site as frequently as needed or desired. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.

The selected candidate will assume territorial responsibility and relocate to within 50 miles of Savanah, GA . Relocation may be provided.

CCA's Service Operations is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. The District Service Manager is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews, and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.

As a District Service Manager for Chevrolet , you have practical, hands-on vehicle knowledge, and routinely conduct analysis of data on all facets of vehicle service operations including warranty administration, service operations and customer assistance cases. A high level of cross-collaboration is required to root cause sophisticated service-related issues.

Responsibilities:

• Ensure district STS training compliance
• Service department efficiency
• Provides coaching to dealers, Managers of Aftersales, and District Managers of Aftersales in the area of Warranty administration
• Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures, and Warranty administration
• Responsible for improving the customer experience
• Advance vehicle repair issues for additional support
• Ensure compliance to parts retention policies for warranty repairs
• Support dealership processes to prevent delivery of vehicles with open recalls
• Improve dealership service cycle time
• Champion the resolution of Customer Assistance Center (CAC) cases
• Engage with customers in special cases
• Resolve Goodwill, Warranty and Policy Requests

Qualifications:

• Intermediate level of vehicle technical knowledge including warranty administration, service operations and customer assistance
• Ability to analyze data and improve processes
• Ability to work cross-collaborate with customers and partners
• Ability to focus on and meet assigned deadlines
• Cultivates open, inclusive culture that supports learning and encourages collaboration
• Experience with Microsoft Office Suite: Excel, PowerPoint, Word, Teams, etc.
• Must be willing and able to talk to GM/Dealer Guests to resolve customer concerns
• Strong written and oral communication skills
• 2 years of hands-on experience leading, guiding, and improving dealership service operations in a wholesale or, retail environment required
• The ability to legally operate a motor vehicle on a regular basis is required
• Strong ability to multi-task

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

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Benefits Overview

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

Equal Employment Opportunity Statements

GM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. GM is committed to providing a work environment free from unlawful discrimination and advancing equal employment opportunities for all qualified individuals. As part of this commitment, all practices and decisions relating to terms and conditions of employment, including, but not limited to, recruiting, hiring, training, promotion, discipline, compensation, benefits, and termination of employment are made without regard to an individ ual's protected characteristics. For purposes of this policy, “protected characteristics" include an individual's actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, weight, height, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.