Customer Service Manager Jobs

The Beneficiary Services Manager (“BSM”) is responsible for managing the day-to-dayactivities of the Beneficiary Services Program (the “Program”).Management includesknowing, understanding, applying, analyzing, evaluating and creating processes thatcollect, process, disseminate and manage information exchanges to enable beneficiaryservices and resourcing. The BSM manages and oversees the Program and BeneficiaryServices Agents (“BSA”) that manage OHA functions operating out of and the OHAworksites and provide direct beneficiary services as programmed by OHA and/or assistsbeneficiaries in navigating through available community based services and resources.BeneficiaryandcommunityconcernsandresolutionsescalatetotheDirector,CommunicationsDivisionandthe ChiefExecutiveOfficer(“CEO).

Education,Training and/orExperience

1.Graduationfromanaccreditedcollegeor university.

2.Seven(7)yearsprogressivelyresponsibleworkexperienceinacommunityorganization which involved the gathering and disseminating of information andrelatedmaterialsonawidevarietyofsocial,cultural,historicalandothersimilar topics;andworkingwithindividuals(e.g.,clients,constituents,beneficiaries,customers)Ten (10)yearsofrelated experience ispreferred.

3.Five(5)yearsofexperiencewithworkingwithestablisheddatasystem(s),includingdataentry,documentanddatavalidation,runningreports,makingneeded correction, applying programmatic criteria, making preliminary programdecisions, executinginsystemtasks,etc.

4.Three(3)yearsofresponsibleexperienceinmanagementandsupervisingothers.

Knowledge,SkillsandAbilities

1.Musthaveworkingknowledgeof:

·Communityrelations(includingresources,networking,relationshipmanagement, anddatabasemanagement)

·Managementpracticesandprinciples

·Teambuildingtechniques

·Hawaiian-basedcommunitydevelopmentorganizationsandpractices

·Governmentcontractsandgrants(procurement,selection,andmanagement)

2.Musthavegeneral knowledgeof:

·NativeHawaiianhistoryandculture,andcurrentNativeHawaiiansocial,cultural, educational,economicandpoliticalissuesand trends

·Humanresourcesmanagement

·Officemanagement

·Dataandrecordsmanagement

3.Musthavedemonstratedskillsorabilityto:

·Thinkstrategicallyaboutbroad,long-termgoals

·Influenceotherstowardsachievingoutcomes

·Communicateeffectively(inwritingandorally)withuppermanagement,peers, subordinates, contractors and thepublic

·Prepareanddeliveroralandwrittenreportsandpresentations

·Inspireconfidenceandtodevelopother’sskillsandabilities

·Manage the design and delivery of advocacy and community developmentprogramsandservices

·UseMicrosoftWord,ExcelandPowerpoint

How To Apply

To apply for this position,Download, complete and submit this fillable application form

along with a resume and cover letter to:

OFFICE OF HAWAIIAN AFFAIRS

560 N. Nimitz Highway, Suite 200

Honolulu, Hawai‘i 96817

Attention: Human Resources

Or via email:[email protected]

This position will be filled by an emergency hire employee. Candidates should be aware that while the recruitment process is typically less rigorous for an emergency hire candidate, emergency hire employees are not eligible for any of the Employment Benefits listed on oha.org/jobs.

Office of Hawaiian Affairs (OHA) employees must be permanent Hawaii residents. Out-of-state applicants who are offered employment with OHA will need to relocate to Hawaii and establish permanent residency.

An Equal Opportunity Employer